Jenneth Plazuela

I am seeking opportunities that challenge me to innovate and grow both personally and professionally. With a strong foundation in customer service, leadership and hospitality, I am eager to contribute my expertise to a dynamic team where I can continue developing my skills. My goal is to enhance guest satisfaction and drive operational efficiency, while continually learning, adapting, and thriving in a fast-paced, customer-focused environment.

The Lounge Bar | Food and Beverage Service Expert - Sheraton Manila Hotel - Manila, Philippines

(2022-01)

• Managed ordering of controllable items to ensure adequate stock levels and smooth daily operations
• Delivered exceptional guest experiences while overseeing front-of-house operations and service standards
• Ensured a warm and professional welcome for guests, creating a positive first impression and seamless seating process
• Monitored customer orders for accuracy, efficiency, and timely service execution
• Resolved guest concerns promptly and professionally, maintaining high satisfaction and brand reputation
• Coordinated seating arrangements and dining flow to optimize efficiency and guest comfort
• Oversaw inventory levels for food, beverages, and retail items to ensure availability and minimize waste
• Promoted current offers and implemented upselling strategies to drive sales and enhance guest experience
• Maintained strong knowledge of menu items, daily specials, and customization options for accurate recommendations
• Built lasting guest relationships through personalized and attentive service
• Prepared alcoholic and non-alcoholic beverages while supporting bar operations as needed

Greatroom Lounge Bar | Service Attendant - Sheraton Manila Hotel - Manila, Philippines

(2020-01 - 2022-12)

The Lounge Bar | Service Attendant - Manila Marriott Hotel - Manila, Philippines

(2019-01 - 2020-12)

The Lounge Bar | Service Attendant - Keystone Human Resources Development Inc. Sheraton Manila Hotel - Manila, Philippines

(2020-01 - 2022-12)

Bachelor of Science - Hotel and Restaurant Management - Philippine Merchant Marine School (2013-01 - 2017-12)

Secondary Education - St. Mary's Academy of Palo (2009-01 - 2013-12)