Jennica Serrano
EMT-B ,PHRN,USRN
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About
Clinical Care Professional and Registered Nurse with 2 years of high-acuity medical-surgical bedside experience, currently specializing in telephone triage. Proven expertise in rapid patient assessment, remote clinical decision-making, and acute care management. Skilled at translating complex clinical presentations into actionable care plans while maintaining exceptional patient satisfaction and safety.
Experience
REMOTE TRIAGE NURSE - Shear Water Health
(2025-02-03)
- Assess symptoms: Listen closely to health complaints and ask targeted questions.
- Determine urgency: Use clinical guidelines and decision software to rank how fast a patient needs help.
- Direct care: Send callers to the emergency room, book a clinic visit, or advise safe home care.
- Record details: Write clear notes on patient statements, advice given, and triage levels.
- Collaborate with doctors: Share critical patient details with physicians or clinics
STAFF NURSE - Metro Politan Medical Center
(2018-04 - 2020-03)
- Check vital signs like blood pressure and heart rate.
- Perform head-to-toe physical checks.
- Track lab results and report sudden changes.
- Watch for side effects or bad reactions to drugs.
- Plan safe hospital discharge steps.
- Teach patients how to care for themselves at home.
- Talk with physical therapists and social workers.
Education
Emergency Medical Technician - GOLDEN SUCCESS INSTITUTE (2013-05 - 2013-08)
Bachelors of Science in Nursing - METROPOLITAN COLLEGE OF NURSING (2005 - 2011)
CAYETANO ARELLANO HIGH SCHOOL (2002 - 2005)
BARRIO OBRERO ELEMENTARY SCHOOL (1997 - 2002)
