Senior Veterinarian at Animal House Veterinary Hospital (2014-10 – Present)
- Provide necessary medical services to clients coming from 9pm to 8am the next day
- Ensure that confined patients receive standard of care services
- Effectively communicate pertinent medical information to the daytime veterinarians
Customer Care Associate at Startek International Limited (2010-09 – 2011-04)
- Serve as point-of-contact of store personnel in the activation of new post-paid accounts
- Evaluate the completeness and validity of required documents prior to creation of new post-paid accounts
Technical Support Associate at Convergys Inc. (2010-06 – 2010-09)
- Take in calls and assist customers in resolving technical concerns
- Route misplaced calls to appropriate departments
Accent and Conversational English (ACE) Coach at Teletech Customer Care Management Inc. (2008-02 – 2008-12)
- Evaluate the agents' calls in terms of language use
- Identify the areas for improvement and come up with action plans to address them
- Set performance targets, time frames and monitor the agents' progress
Textbook Editor at EDU-E Books (2007-06 – 2007-08)
- Check submitted textbook articles, creates necessary corrections and coordinate with the editor-in-chief in assigning articles to writers
Pet Nutrition Adviser at SPARK INC. (2007-04 – 2007-06)
- assigned to particular areas and tasked to promote Alpo 2-in1 and answer customers' queries regarding pet nutrition in the process
English Facilitator at UPLB-KU Sociocultural English Program (2006-03 – 2006-06)
- help Korean students improve their conversational English by engaging them into day-to-day conversations
