Survey Programmer at Alida (PH) Inc. (2024-10 – 2026-05)
- Program, customise, and modify research activities and web-based surveys using in-house SaaS platforms.
- Troubleshoot logic and programming issues in survey configuration and design.
- Assist with internal tool and process improvement.
- Follow and improve on QA processes to ensure a quality product is delivered to the customer. Contribute to ongoing improvement of the QA process to mitigate against errors that impact the customer.
- Monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/issues are proactively addressed.
- Perform standardised checks for each project to ensure continuous logic and flow of study as client changes are made over time, and to ensure quality and timeliness of delivery, raising issues to manager as appropriate.
- Maintain high-quality and customer-friendly relationships with internal stakeholders, encouraging adherence to standard timelines and formats as required but being as flexible as possible, and working with all parties to increase efficiencies and accuracy of all projects; Serve as a resource for customers and team members to resolve routine questions or ensure that issues are addressed.
- Any other ad-hoc duties as required.
Scripter/Survey Programmer (Delivery Executive) at Kantar (2022-07 – 2024-09)
- Coordinate with Account Management Department and Field Partners on the project requirements.
- Execute programming tasks/projects using standard Kantar software/technology platforms.
- Design and modify program specs to fit the project requirement.
- Able to troubleshoot or propose solutions to work.
- Successful completion & certification on internal skill level training; Dimensions, Power BI, Nfield technologies/software's.
- Create and maintain project documentation.
- Actively support the Quality Management System of the company as well as the Zero Customer Complaint campaign of the department
IT Specialist at Rising Hope Education Technology (2020-11 – 2022-02)
- Planning the cabling and routing system.
- Installing devices such as switches, router, extender and load balancing.
- Termination of UTP Cable.
- Data Rack
- Set the PC to static IP address.
- Configured the router to make it Access Point (AC).
- Set up PC and install OS.
- Install windows server 2019.
- Creating user accounts for the adds.
- Connecting the PC to the adds server.
- Creating group policy rules.
- Install a monitoring application and configured it both client and host.
- Fixing user concern such as headset, microphone, camera, mouse, Microsoft office, krisp and etc.
- Repair broken PC.
- Preventive maintenance.
- Internet connection.
