Jerry "pare" Misa

I would like to be able to work in a company where you are inspired to explore, learn and further your skills and talents. Be part of a team who innovates with the latest in software and technology and be able to work on leading edge and cool projects.

SAP Security & Controls - Lexmark Research and Development CORP

(2014-01 - 2022-12)

These are just some of the things I do in my current role:

• Works with Worldwide counterparts and IT professional consultants of Lexmark in drafting their required access to perform their function.
• Works with the rest of Worldwide Lexmark employees in maintaining security and controls with regards to their SAP access and all other systems access maintaining zero SOD conflicts and establishing mitigating controls for access with high SOD conflicts in GRC
• Supports Worldwide project team in coming up with new T-codes for additional functionality and mapping it accordingly in the system
• Maintains governance in access termination for employees with expired contracts, terminated and with prolonged leave making sure all their access in SAP and other systems are terminated
• Maintains OSS access in SAP Service Marketplace for SAP professionals needing access to Lexmark SAP systems for technical troubleshooting
• Monthly monitoring of GRACCFLOGS in ECC to match the firefighter logs in GRC and doing yearly reconciliation with internal audit team
• Monthly User Management Audits for Concur Tool and Ariba tool
• Regression Test Lead for the quarterly SAP regression testing
• In charge of creating Security User Stories for the monthly SAP Security Notes Patching
• Creation of Security User Stories for the yearly Security Optimization Analysis Service Report
• Lead for the Bi Annual Access Revalidation or User Access Certification
• Lead for SAP QA Systems Annual Revalidation
• Troubleshoot users' issues regarding system authorization errors while targeting a 90% or higher than current rating customer satisfaction rating among end users and stakeholders
• Identify authentication and authorization issues regarding users' accounts, systems and roles.
• User Central User Administration to create users, assign roles and perform maintenance.
• Manages and close ServiceNow day to day requests and incident tickets.

Channel Data Management Analyst - Lexmark Research and Development CORP

(2012-01 - 2014-12)

• Works with EMEA Rebates Interface Exceptions from the Claim Uploads in the Partner VISTEX Portal
• Works with SAP Claim Interface Errors in SAP ECP 750 directory
• Supports EMEA Rebate Claims Analyst with their queries on customer Claims
• Works with EMEA Tier 1 and Tier 2 Lexmark Partners in their Inventory, Sell In and Sell Out reports in the integration to the Lexmark CDM Portal
• Do Partner Management and Partner Engagement when needed in the process of file integration to the Lexmark Portal
• Works with Transaction Enrich in the Lexmark CDM Portal for Promotion capping per Reporter for VISTEX
• Leading CDM Training Team responsible for the team's Soft Skills Training, Tracking and Monitoring Compliance and scheduling of Trainings in the Lexmark Training Database.

Rebate Claims Analyst - Lexmark Research and Development CORP

(2010-01 - 2012-12)

• Worked with EMEA Manual Invoicing and VISTEX Rebate Management as well as EMEA DFM/MPS(2010-2011).
• Instrumental in pulling down the team's Service Level Agreement by hitting a low 2.1 days making the Team's SLA within the agreed 5 days.
• Received a recognition of 100% quality for 2012 for having a zero occurrence of Reversal.

Back Office CSR Tier 2 for General Motors Assurance Corporation Insurance - Convergys philippines services

(2008-01 - 2010-12)

• Grants Refunds, Waives or Charge-off to eligible policies forwarded by direct service agents.
• Being the first Tier 2 CSR to hit the 60% productivity target for 2008.
• Received Recognition of Excellence for achieving a perfect Scorecard for Q1 and Q2 of 2009 elevating the Direct Billing Team's standing in the whole Back Office Line of Business.

Senior Shift Supervisor/Acting Asst. Manager - starbucks coffee philippines store 214

(2004-01 - 2008-12)

• Opened setup and organized i2 Point Cebu – 214 store
• Responsible in setting up Store Sales Goal that placed the i2 Point Store on top 2 Rank in Cebu Store's Sales at Php150,000 max daily sales and Php 80,000 minimum daily sales in 2006-2007.
• Suggested and implemented process improvements to eliminate bottlenecks in the service area, making sure everyone on shift is rendering a Sense of Urgency at 144 BPM movement during rush hours complying to speed of service while maintaining a quality product.

Master - operations management - university of san carlos main (2014-01 - 2015-12)

bachelor of science - business administration - university of san carlos main (2000-01 - 2004-12)