Jervi Milangco

Experienced Marketing Advisor, Publishing Consultant, Sales Professional, and Virtual Assistant with over a decade of experience supporting authors, businesses, and global clients. Strong background in book marketing and publication, outbound sales, cold calling, customer service, and remote operations. Known for professionalism, adaptability, and consistent performance in fast-paced, target-driven environments.

Marketing Advisor – Book Marketing & Publication - Project Prime Marketing

(2021-04 - 2026-01)

• Provided strategic guidance to authors and publishing clients on book marketing, branding, and publication processes.
• Managed end-to-end book publishing support including manuscript review, formatting coordination, ISBN setup, metadata optimization, and distribution.
• Advised clients on marketing campaigns, audience targeting, pricing strategies, and promotional positioning.
• Coordinated revisions, file uploads, and updates with publishing platforms and distributors.
• Maintained ongoing client relationships through consultations, follow-ups, and post-publication support.
• Assisted in sales presentations, client onboarding, and service recommendations.

Virtual Assistant

(2016-03 - 2021-04)

• Delivered remote administrative, customer service, and operational support to international clients.
• Managed email correspondence, order fulfillment, CRM updates, and customer inquiries.
• Handled social media management, content posting, inbox monitoring, and audience engagement.
• Supported eCommerce operations including product uploads, order tracking, and customer follow-ups.
• Ensured accuracy, confidentiality, and timely task completion in a remote work environment.

Business Development Associate – Sales / Telemarketer - Synergix Technologies Private Limited

(2015-07 - 2017-12)

• Conducted outbound sales and cold-calling campaigns to generate leads and close sales.
• Identified customer needs and offered appropriate products and services.
• Maintained detailed records of customer interactions and sales activities.
• Consistently met or exceeded performance and sales targets.

Publishing Consultant / Sales Executive - Author Solutions Philippines, Inc. – Xlibris Publishing

(2012-10 - 2014-10)

• Consulted authors on publishing options, marketing services, and distribution packages.
• Closed sales using consultative selling techniques and needs analysis.
• Built long-term relationships with authors and provided post-sale support.
• Achieved revenue goals while maintaining high customer satisfaction.

Telesales / Telemarketer - Sitel Philippines

(2011-05 - 2012-04)

Virgin Media (United Kingdom)

• Performed outbound telesales calls promoting telecommunications products and services.
• Clearly explained pricing, promotions, and service features to customers.

Customer Service Representative - Sitel Philippines

(2010-04 - 2011-05)

Virgin Home Movers (United Kingdom)

• Assisted customers with service transfers, account updates, and issue resolution.
• Delivered high-quality customer support in a fast-paced call center environment.

Bachelor of Science - Nursing - University of the Visayas – Cebu City (2005 - 2009)

Bachelor of Science - Nursing - Colegio de Sta. Lourdes of Leyte Foundation, Inc. – Tabontabon, Leyte (2003 - 2005)

Bachelor of Science - Medical Technology - Remedios Trinidad Romualdez Medical Foundation – Tacloban City (2002 - 2003)

Secondary Education - Leyte Normal University – Tacloban City (1998 - 2002)