Jesebel Jovero

Customer Service and Logistics professional with 2+ years of experience managing dispatch operations, scheduling, invoicing, and customer support for service-based companies. Skilled in Docket, ServiceCore, Samsara, and Fleetio, with a strong ability to streamline workflows, coordinate field teams, and maintain accurate records in fast-paced environments. Recognized for being detail-oriented, organized, and committed to delivering excellent customer service.

Sales & Logistics Coordinator (2024-04 – Present)

• Managed the full job lifecycle, including customer inquiries, scheduling, dispatching, and invoicing for two North Carolina-based companies.
• Optimized dispatch operations by assigning crews based on route efficiency, urgency, and service priorities.
• Handled quoting, invoicing, and progress tracking through Docket and ServiceCore while maintaining accurate operational records.
• Coordinated with field staff, sales teams, and operations personnel to minimize delays and improve service quality.
• Monitored daily job pipelines to prevent scheduling conflicts, missed tasks, and operational delays.

Customer Service Representative (2023-10 – 2024-03)

• Handled high-volume customer interactions while providing timely and accurate support.
• Resolved escalated concerns independently with strong problem-solving and communication skills.
• Maintained strong performance metrics for productivity, accuracy, and customer satisfaction in a fast-paced environment.

Home School Teacher (2023-01 – 2023-09)

• Provided structured English instruction tailored to individual learning needs.
• Monitored student progress and adjusted teaching strategies to improve learning outcomes.

Bachelor of Science in Physical Education – Gordon College (2022)