Jeslyn Omiten

Detail-oriented and adaptable Billing and Customer Service Specialist with nearly three years of remote experience at GovAssist LLC. Proven track record in processing accurate financial transactions, resolving complex billing discrepancies, and navigating regulatory compliance. Skilled in cross-functional collaboration, document management, and delivering high-quality client support.

Billing Specialist - GovAssist LLC - Remote

(2025-03 - 2026-06)

• Processed and verified billing invoices for accuracy and compliance with company policies.
• Utilized billing software to maintain accurate customer account information and transaction records.
• Collaborated with cross-functional teams to resolve billing discrepancies promptly. Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Analyzed customer feedback to identify trends and improve service delivery in billing operations.

Customer Service Representative - GovAssist LLC - Remote

(2023-10 - 2025-03)

• Resolved customer inquiries through effective communication and problem-solving skills.
• Assisted customers in navigating government assistance programs to ensure accurate information delivery.
• Processed applications and documentation efficiently, maintaining compliance with regulatory standards.
• Collaborated with team members to improve response times and enhance overall service quality.

Bachelor of Science - Management Accounting - Carlos Hilado Memorial State University (2023)

General Academic Strand - Senior High School - Hinigaran Institute Inc. (2019)

Junior High School - Hinigaran Institute Inc. (2017)

Primary - Anahaw Elementary School (2012)