Jeson Berzuela

Dedicated and hardworking Tourism Management Graduate with experience in hospitality and customer service, reservation, retail operations, and food and beverage service. Skilled in guest relations, customer communication, cash handling, and administrative support. Excellent guest relations, building customer rapport, and able to work effectively in fast-paced environments while maintaining professionalism and high service standards.

A reliable team player with strong interpersonal skills, attention to details, and a commitment to delivering excellent customer experiences.

Social Media Assistant / Cashier at KGV Restobar (2025-01 – 2026-02)

• Managed and scheduled Facebook and Instagram posts to promote events and menu items.
• Created marketing visuals and short videos using Canva and CapCut.
• Responded to online inquiries and assisted in customer communication.
• Handled cashier operations, balanced daily sales, and prepared reports.

Cashier / Sales Associate at Wedam Convenience Store (2020-03 – 2024-12)

• Operated POS system and managed accurate daily transactions.
• Assisted customers and maintained organized product displays.
• Monitored stock levels and coordinated supplier restocks.
• Helped implement local marketing and discount strategies.

Reservation and Food & Beverage Intern at Club Intramuros Golf Course (2026-03 – 2026-06)

1,000 Hours

• Managed guest reservations for golf bookings, events, and tournaments.
• Answered calls and inquiries, prepared sales contracts, and assisted with reservation documentation.
• Welcomed guests, verified bookings, and addressed customer needs and concerns at the registration area.
• Served as a waiter by taking orders, assisting guests, and ensuring quality customer service.
• Maintained restaurant cleanliness and refilled utensils to support smooth daily operations.

Bachelor of Science in Tourism Management – National University – Fairview (2023-01 – 2026-12)

Senior High School in GAS Strand – Mystical Rose School of Caloocan Inc. (2019-01 – 2021-12)

Junior High School – Mystical Rose School of Caloocan Inc. (2015-01 – 2019-12)