Jesseca Noveno

Healthcare Administrative Professional with over 5 years of experience supporting healthcare providers, patients, and administrative operations. Experienced in patient scheduling, insurance enrollment, credentialing support, EMR/EHR documentation, HIPAA compliance, and customer service. Proven ability to manage high-volume administrative tasks, coordinate multidisciplinary teams, and deliver exceptional patient experiences while maintaining confidentiality and accuracy.

Patient Care Coordinator / Medical Administrative Assistant at New U Therapy (2026-02 – 2026-09)

• Coordinate patient scheduling, provider calendars, inbound/outbound communications, EMR/EHR documentation, referrals, and HIPAA-compliant administrative support.

Deduction Analyst at IBM Business Services (2025-07 – 2026-02)

• Investigated deduction claims, collaborated with cross-functional teams, prepared chargebacks, and improved resolution turnaround.

Healthcare Credentialing Associate at Concentrix (2021-07 – 2025-07)

• Supported provider insurance enrollment, credentialing, qualification verification, HIPAA compliance, and onboarding processes.

Administrative Assistant at Naga City Montessori School (2019 – 2019)

• Managed enrollment records, reports, correspondence, and front-office administration.

Customer Service Associate at Sutherland (2019 – 2019)

• Handled customer inquiries, updated records, and resolved concerns in a fast-paced environment.