Jessi Jane

HR Business Partner and People Operations professional with over 9 years of experience supporting global organizations across Australia, New Zealand, the United States, and APAC. Experienced in HR operations, employee relations, talent acquisition, onboarding, compliance, performance management, and process improvement within remote and fast-paced environments. Known for partnering with leaders to build scalable HR processes, improve employee experience, and deliver operational excellence across the full employee lifecycle.

Strong background in Australian HR operations, cross-functional stakeholder management, HRIS administration, and leading process improvements that support business growth.

Human Resources Business Partner - ITVT Philippines Inc.

(2024-11)

• Partner with business leaders to support strategic HR initiatives aligned with organizational goals.
• Manage the complete employee lifecycle including recruitment, onboarding, performance management, employee relations, and offboarding.
• Develop and maintain HR policies, SOPs, employment contracts, and employee handbook documentation to strengthen compliance and operational consistency.
• Lead HR process improvement initiatives that streamline recruitment, onboarding, and day-to-day HR operations.
• Handle employee relations matters including investigations, conflict resolution, disciplinary processes, and HR guidance.
• Prepare HR reports and workforce insights that support leadership decision-making.
• Deliver onboarding sessions and HR training for new employees and stakeholders.
• Ensure compliance with labor regulations, company policies, and internal governance standards.

HR Generalist (Managed Enterprise Contractor) - Mobileum Inc. (via Upwork)

(2023-12 - 2025-03)

• Supported HR operations across global teams, including the US and APAC regions.
• Standardized HR documentation and created centralized knowledge bases that improved consistency across HR processes.
• Designed and implemented HR ticketing workflows to improve request management and service delivery.
• Partnered with leadership to support organization-wide initiatives, including the AWS Skill Builder Program.
• Supported recruitment, onboarding, employee documentation, and HR administration.
• Managed employee inquiries and internal HR escalations while maintaining confidentiality.
• Coordinated meetings, documentation, reporting, and HR projects across cross-functional teams.

People Team Operations Partner - Body Catalyst Australia

(2022-10 - 2023-12)

• Managed end-to-end recruitment across three Australian states and New Zealand clinics.
• Partnered closely with senior leaders to deliver workforce planning and recruitment strategies.
• Managed onboarding, offboarding, HR systems access, and employee lifecycle activities.
• Built talent pipelines through sourcing, screening, interviewing, and agency partnerships.
• Produced recruitment reports and hiring metrics for executive leadership.
• Collaborated with Learning & Development to coordinate onboarding and training programs.
• Identified opportunities to improve recruitment processes and operational efficiency.

Social Media Manager & People and Culture Partner (Part-Time) - Cult of Monday Australia

(2022-11 - 2023-02)

• Managed content strategy, calendar planning, and social media campaigns.
• Supported People & Culture initiatives, employee administration, and general HR operations.
• Coordinated marketing activities and business administration in a remote environment.

Digital Operations Specialist - Archive Technologies

(2022-05 - 2022-08)

• Supported HR operations including employee benefits, policies, learning & development, and culture initiatives.
• Managed onboarding, offboarding, recruitment, and payroll processing.
• Developed and implemented process documentation that improved operational efficiency.
• Coordinated company-wide employee engagement initiatives and internal events.

Preboarding Lead & People's Manager (Internal Promotion) - IBM Philippines Inc

(2020-03 - 2022-05)

• Led a preboarding team supporting a major US enterprise account while ensuring SLA compliance and service excellence.
• Managed daily operations, workforce planning, forecasting, and team performance.
• Coached and developed team members while overseeing workload distribution and quality standards.
• Partnered with recruiters, hiring managers, and client stakeholders to resolve escalations and improve candidate experience.
• Delivered operational reporting and performance dashboards for leadership.
• Maintained process documentation, governance, and continuous improvement initiatives.
• Served as the primary escalation point for complex client and operational issues.

Senior HR Administrator – Talent Acquisition (Internal Promotion) - IBM Philippines Inc

(2018-03 - 2020-03)

• Delivered end-to-end recruitment for a large US airline client.
• Partnered with hiring managers to define hiring strategies and recruitment timelines.
• Managed applicant tracking systems and recruitment documentation while ensuring data accuracy.
• Coordinated interviews, candidate communications, and hiring activities across multiple stakeholders.
• Supported union-related recruitment activities including transfers, recalls, and separations.
• Maintained compliance with SLAs, recruitment policies, and client requirements.

Recruitment Coordinator – Talent Acquisition Optimization - IBM Philippines Inc

(2017-04 - 2018-03)

• Performed recruitment quality assurance through requisition reviews and compliance checks.
• Coordinated candidate scheduling, onboarding, and recruitment administration.
• Supported recruiters to improve recruitment quality and operational efficiency.

Marketing & Social Media Coordinator - Ford ECY Group

(2016-09 - 2017-03)

• Developed and executed social media campaigns for multiple dealership branches.
• Managed digital marketing initiatives, customer engagement, and promotional activities.
• Coordinated company events, training sessions, and marketing projects.

Bachelor of Science in Business Administration - Human Resources Development Management - Polytechnic University of the Philippines (2012 - 2016)