Sales Admin
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Currently an employee Hired date March 21,2022 – rendering but can start asap
· Sales Admin
· I help sales agents/representatives on searching for suppliers for them to make the call and get a sale
· By doing this task I use Excel, Outlook, and Salesforce for our Client
· With Cloudstaff we mostly use Linkedin for engagement purposes with our CEO
NOVEMBER 6,2019 – November 10,2021
· Customer Service Representative for ATT
· We answer calls to assist customers with their Telco concerns like billing, activation,explaining how their devices works etc.
· CRM is what we use for verification to confirm if we are talking to the rightful owner of the acct
· After a year and a half I was transferred to a new acct which is Modivcare
· We help out patients with their transportation services under their insurance by checking if the patient is eligible.
August 2017 – October 2019
· Customer Service Representative II (Business to Business)
· We help our customers on how to activate their Office 365 depending on what kind of office 365 they’ve avail.
· We have that saved in to an excel file and use LMI to assist the customer if they are having issues with installation.
Customer Service Representative | April 2016 – February 2017
· Customer Service Representative for Cricket sister company of ATT
· We help out customer with their billing concerns, acct concerns and activations if their prepaid sim cards.
· The tools that we use are similar to ATT like CRM and Torch.
