Jessica Malacaya

Experienced Branch Manager with strong background in financial services, customer relations, and branch operations. Over 7 years in branch leadership and 1 year in online customer service, skilled in client support, multitasking, problem-solving, loan processing, and team performance. Also trained in caregiving, with demonstrated compassion, patience, and practical care skills.

Branch Manager - Global SME Loans Inc

(2025-01 - 2026-01)

• Managed daily branch operations, staff supervision, and customer support.
• Ensured smooth loan processing, accurate documentation, and compliance.
• Handled client concerns, improved service quality, and achieved performance targets.
• Checking the clients statement of account and payments.

Customer Service Representative (Online) - Unknown

(2023-01 - 2024-12)

• Provided customer support through chat/email/call.
• Handled inquiries, complaints, and account assistance.
• Maintained efficient communication and quick issue resolution
• Collects payments, track orders.

Branch Head - Palawan Pawnshop Money Remittances

(2016-01 - 2023-12)

• Oversaw branch activities, cash management, and customer transactions.
• Maintained high levels of service accuracy and customer satisfaction.
• Trained and guided staff to meet operational standards.
• Foreign Exchange
• Vault Custodian
• Jewelry appraiser
• Experienced in high-volume customer handling and multitasking.
• Manage cashflow
• Manage sales and Target
• Compliance and Reporting
• Check branch permits

Bachelor of Science in Business Administration - Marketing Management - Liceo de Cagayan University (2012-01 - 2016-12)

Caregiving NCII - Blessed Multi-Skills Training School and Assessment Center, Inc. (2024-01 - 2025-12)