Jessie Mae Lanada

Customer-focused professional with over 3 years of experience in customer service and 6 months of experience as a customer sales associate. Skilled in handling customer inquiries, resolving issues efficiently, and delivering exceptional service while building positive customer relationships. Experienced in meeting performance targets, communicating effectively, and working in fast-paced environments.

Adaptable, dependable, and committed to providing excellent customer experiences while contributing to team and business success.

Customer Sales Associate - Telesynergy Corporation

• Transferred interested and qualified customers to licensed insurance agents for consultation and policy enrollment.
• Maintained accurate call records and adhered to company compliance and quality standards.
• Consistently met call volume and lead generation targets while delivering professional customer service.

Customer Service Representative - Panasiatic Solutions

• Assisted customers with account management, troubleshooting, and service-related requests.
• Maintained accurate customer records and followed company policies and quality standards.
• Consistently met performance metrics, including customer satisfaction, quality assurance, and productivity targets.

High School Diploma - Humanities and Social Sciences - Notre Dame of Talisay (2021-09 - 2022-06)