PROJECT ADMINISTRATOR - T&M Holdings Inc.
(2024-06)
Private Contractor assisting in project management and administration.
- Assist the Project Lead in the setup of newly awarded projects, including cost allocation, safety documentation, quality requirements, and project scheduling
- Review contracts and project documentation to ensure scope clarity and compliance requirements are understood
- Prepare and manage weekly labor timesheets, ensuring accuracy and timely submission
- Prepare, submit, and track variations and cost breakdowns
- Prepare final handover requirements
- Communicate project updates, issues, and approvals through clear and professional correspondence
- Support procurement and planning of materials and labor resources
- Coordinate with internal teams and site personnel to ensure smooth project delivery from commencement to completion
REMEDIAL COLLECTION OFFICER - Bank of Makati Inc.
(2014-07 - 2024-04)
Overseeing the recovery and management of delinquent accounts, focusing on rehabilitating client portfolios and reducing the risk of accounts being forwarded for external collection.
- Oversees the recovery and management of delinquent accounts, focusing on rehabilitating client portfolios and reducing the risk of accounts being forwarded for external collection
- Manage delinquent accounts: Supervise and coordinate the collection of accounts, particularly those past 151+ days due, ensuring timely recovery and minimizing financial loss to the bank
- Moderate collections: Act as a moderator between internal collection teams and clients to negotiate repayment plans, resolve disputes, and prevent accounts from being handed over to the Collection and External Agency Department
- Develop collection strategies: Formulate and implement effective recovery approaches to optimize collection outcomes while adhering to bank policies and regulatory guidelines
- Support client portfolio rehabilitation: Collaborate with clients to rehabilitate distressed accounts, ensuring sustainable repayment and long-term financial stability for both parties
- Team supervision and training: Oversee and mentor team members tasked with account recovery and collection operations to maintain high performance and compliance standards
- Monitoring and reporting: Track collection metrics, prepare regular reports on delinquency trends, and provide insights to management for continuous process improvement
CLUSTER HEAD - Bank of Makati Inc.
(2012-01 - 2014-06)
- Business Development: Responsible for driving achievement of business targets across the cluster, including CASA, retail assets, and third-party products
- Operations Management: Oversee operations management, training, and staff management for branches, ensuring compliance with audit observations
- Team Leadership: Lead, mentor, and manage a team of Branch Managers and their staff to ensure high performance and accountability
- Customer Satisfaction: Manage customer-centric banking operations and ensure delivery and service quality norms are met
CREDIT COLLECTIONS & INVESTIGATION SPECIALIST - Bank of Makati Inc.
(2010-01 - 2012-06)
- Manage and develop long-term relationships with existing and prospective clients
- Reviewing and maintaining accounts receivable to ensure timely collection of payments
- Resolving billing issues and minimizing the amount of outstanding debt
- Negotiating payment plans and resolving customer disputes
- Manage the recovery and collection of delinquent accounts
- Support account management and assist customers with their banking needs
- Building and maintaining strong client relationships and promoting bank products
- Provide quality credit reports based on proper way of collecting and analyzing client's info
- Delivering outstanding customer service and supporting branch business development initiatives
MARKETING & COLLECTIONS Staff - Broudvue Traders Corp./Concerted Mgt. Corp (MOTORTRADE)
(2008-03 - 2009-12)
- Marketing & Servicing: Focus on high net worth individual and middle market segments, developing long-term relationships with clients
- Account Management: Manage client accounts, coordinate loan processing, and ensure compliance with regulatory requirements
- Customer Service: Deliver outstanding customer service, promote bank products, and support branch business development initiatives
- Administrative Duties: Handle all administrative and operational activities, ensuring files, reports, and records are complete and up-to-date
- Collaboration: Act as a key liaison between clients and the branch team, coordinating with other units to support departmental goals
Boarding Supervisor - Supercat FastFerry Corporation
(2006-07 - 2008-02)
Customer Relation Representative - Aboitiz One / 2GO Express Logistics
(2004-06 - 2006-06)
Stock Clerk - SUYEN Corp. (Bench Mall Store)
(2003-11 - 2004-03)
