Jhenalyn Basilan

Handle inbound and outbound customer calls related to healthcare services, insurance benefits, claims, and billing inquiries. Provide clear and accurate information regarding health plans, coverage, eligibility, and medical services. Assist members with appointment scheduling, provider information, and healthcare program support.

CUSTOMER SERVICE REPRESENTATIVE - RESULTS

(2020-05 - 2025-12)

• Handle inbound and outbound customer calls related to healthcare services, insurance benefits, claims, and billing inquiries.
• Provide clear and accurate information regarding health plans, coverage, eligibility, and medical services.
• Assist members with appointment scheduling, provider information, and healthcare program support.
• Resolve customer concerns and complaints in a professional and timely manner.
• Document all interactions and update customer records in the system accurately.
• Ensure compliance with company policies and healthcare privacy regulations.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction through professional and empathetic service.

VOCATIONAL - CONTACT CENTER SERVICE NCII - LE PRIME INSTITUTE (2022-02-28 - 2022-03-16)

LIPA CITY NATIONAL HIGH SCHOOL (2008 - 2012)