Jhenifer Lali

Dedicated customer service & support professionals with a strong background in problem-solving and organizational skills, aiming to enhance customer satisfaction. Experienced in handling payments, providing chat and voice support for food delivery services, and adept at managing a wide range of customer service issues efficiently. Proven ability to maintain composure under pressure and deliver satisfactory resolutions to customer demands.

Sales Representee - VNB TELEMARKETING

(2025-01 - 2026-12)

As a Sales Representative, I promotes and sells the company's products by finding leads, demonstrating value, negotiating deals, and closing sales, serving as the key link between the business and customers to meet revenue targets through relationship-building, presentations, and after-sales support.

Service Sales Representee - HOMEAGLOW TELEMARKETING

(2024-01 - 2025-12)

As a Service Sales Representative, I drives company revenue by selling service-based solutions to new and existing clients, rather than physical goods.

Customer Service Representative - TELETECH BPO COMPANY

(2022-01 - 2024-12)

As a customer service representative for Inbound and Outbound Calls, I resolves customer complaints, answers queries, and provides timely support to ensure customer satisfaction and loyalty.

Sales Associate Representee - RITMAR TRANSFER-IT COMPANY

(2022-01 - 2022-12)

As a sales associate, I assists customers, processes transactions, maintains store appearance, and promotes products to drive sales and provide excellent customer service.

Department Cashier - KCC MALL DE ZAMBOANGA

(2019-01 - 2020-12)

As a cashier, I am responsible for processing transactions, managing cash and inventory, providing customer service, and maintaining a clean and organized checkout environment while adhering to company policies and procedure.

CAREGIVING NC-II HOLDER - Caregiving - SOUTHERN CITY COLLEGES (2011-01 - 2012-12)

RESPIRATORY THERAPIST - Respiratory Therapy - UNIVERSIDAD DE ZAMBOANGA (2015-01 - 2016-12)