Medical Transcriptionist and supervisor - METRO NORTH MEDICAL CENTER AND HOSPITAL - QUEZON CITY, PHILIPPINES
(2020-06)
- Transcribed patient records and ensured accurate clinical documentation.
- Supported coding team in reviewing charts and validating clinical information.
- Assisted in organizing PHIC claims, attachments, and documentation requirements.
- Ensured deadline compliance for daily and monthly transcription workload.
- Coordinated with doctors, nurses, and departments (ER, OPD, Inpatient, Billing, Medical Records) for signatures, documentation, and clarification of medical entries related to claims.
- Reviewed unsettled, unprotested, and unappealed claims, including pending COVID claims, for proper compliance and reprocessing.
- Trained and guided staff on updated PhilHealth guidelines, case rates, benefit packages, claim filing requirements, and proper documentation standards.
- Managed access and utilization of eClaims, HCI Portal, Dialysis Database, and PHIC Inquiry tools.
- Prepared and submitted operational reports, monitoring spreadsheets, compliance documents, and accomplishment summaries to management.
- Identified workflow issues and implemented process improvements to maintain smooth operations despite staff shortages and high claim volume.
- Ensured professional, efficient, and ethical coordination with PhilHealth offices for claim follow-ups, appeals, and clarifications.
Medical Transcriptionist - BHRILLON PHILIPPINES - MANDALUYONG, PHILIPPINES
(2018-05 - 2019-03)
- Transcribed medical reports, including histories, discharge summaries, and operative reports with high accuracy.
- Ensured timely completion and submission of reports to physicians and medical records departments, facilitating prompt patient care.
- Verified patient information and document completeness to eliminate discrepancies, ensuring accurate patient records.
- Maintained expertise in medical terminology and procedures to ensure quality documentation.
- Edited transcriptions for grammar, clarity, and compliance with facility standards, enhancing overall document quality.
- Reviewed flagged reports for accuracy, correcting errors as necessary.
- Applied ICD-10 and CPT codes for documentation alignment with coding requirements.
- Communicated with physicians to clarify dictations and resolve incomplete information.
Field Worker - DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT - MANILA, PHILIPPINES
(2015-01 - 2017-12)
- Conducted community visits and household assessments for welfare and social protection programs.
- Profiled and documented beneficiaries, ensuring accuracy of information for programme effectiveness.
- Coordinated with barangay officials, LGUs, and partner agencies during program rollouts and outreach activities.
- Disseminated programme requirements, schedules, and announcements to stakeholders, enhancing communication and engagement.
- Participated in relief operations and monitored affected families during disaster situations.
- Supported implementation and monitoring of livelihood projects to ensure compliance with standards.
- Prepared field reports, case summaries, and monitoring updates, providing comprehensive insights for supervisor review.
- Handled beneficiary inquiries and grievances, ensuring proper endorsement to appropriate units.
