Jm Elizares

Onboarding Specialist with 5+ years of experience in BPO recruitment operations, handling high-volume candidate onboarding, compliance requirements, and deployment readiness. Experienced in supporting audit-heavy accounts, coordinating with cross-functional teams and vendors, and ensuring candidates meet strict account requirements. Known for strong communication skills, attention to detail, and the ability to manage complex onboarding processes under pressure.

Onboarding & Compliance Specialist at FOUNDEVER (Formerly SYKES ASIA INC.) (2021-01 – Present)

• Handle candidate onboarding requirements from recruitment endorsement until deployment.
• Coordinate with Recruitment, Operations, Payroll, candidates, BGC providers, and medical vendors to complete requirements and address concerns.
• Monitor high-volume hiring classes, tracking 40–50+ candidates, pending requirements, and onboarding status.
• Maintain EOD reports and trackers to provide updates on candidate progress, pending requirements, and completion status.
• Review candidate documents and account requirements, and escalate compliance issues when needed.
• Support audits by ensuring candidate files and onboarding documents are complete and properly maintained.

HR Assistant at FOUNDEVER (Formerly SYKES ASIA INC.)

• Managed candidate onboarding from endorsement to deployment.
• Coordinated with teams and vendors to complete pre-employment requirements.
• Maintained onboarding records, verified documents, and tracked candidate progress.
• Prepared onboarding documents and conducted pre-employment requirements orientation for newly hired employees.

HR Clerk at FOUNDEVER (Formerly SYKES ASIA INC.)

• Validation of all new employee documents, including government requirements such as SSS, PhilHealth, Pag-IBIG, TIN, NBI Clearance, birth certificates, and valid IDs.
• Reviewed rejected or incomplete requirements, informed candidates of corrections needed, and guided them through resubmission.
• Prepared productivity reports showing document volume, rejection trends, and common issues.

BSBA in BUSINESS MANAGEMENT – LYCEUM OF THE PHILIPPINES UNIVERSITY (2015-01 – 2019-01)