Support Specialist - Virtual Assistant - Ask the Dentist - California
(2020-06 - 2025-12)
- Handled customer complaints and issues promptly and efficiently.
- Gathered information from diverse sources such as surveys, interviews, and online databases.
- Formatted blog posts and managed website content.
- Managed social media channels, created engaging content, monitored trends, and interacted with followers.
- Oversaw various projects, ensuring timelines were met and resources were allocated efficiently.
- Flagged important email messages that needed a reply.
- Managed the newsletter and email marketing campaigns.
- Organized podcast episode content and scheduling.
Social Media Manager / Social Media Strategist - Dr. Chisie Klinglesmith - Florida
(2025-06 - 2025-08)
- Researched and created a content calendar tailored to the brand's goals and audience.
- Analyzed target audience demographics and behaviors to optimize content.
- Ran A/B tests on posts (such as different images or captions) to determine what resonates most with the audience.
Social Media Strategist - Mik3web Team - Virginia
(2025-06 - 2025-10)
- Managed posts across different platforms (Instagram, Facebook, Twitter, LinkedIn, etc.) and optimized content for each.
- Ensured consistent posting according to the content calendar to maintain engagement.
- Explored emerging platforms and assessed if they were a good fit for the brand.
Head of Customer Service - Fygg - California
(2024-12 - 2025-06)
- Handled customer inquiries.
- Processed orders and shipments.
- Kept detailed records of customer interactions, transactions, and feedback to help improve future service and resolve recurring issues.
- Processed refunds.
- Followed up on orders and inquiries.
Administrative Assistant - Olivar Construction Services - Philippines
(2020-01 - 2027-06)
- Organized and maintained files, records, and databases.
- Managed client's calendar/schedule.
- Supported project managers with research, documentation, and coordination.
- Arranged meetings, appointments, and travel plans.
- Generated reports.
- Data entry.
- Processed payments.
Executive Assistant - Beauty Box PH - Philippines
(2018-07 - 2019-11)
- Handled personal tasks for the executive, such as errands or personal appointments.
- Screened calls and visitors, managing access to the executive.
- Conducted research on various topics as needed.
- Online file management (in Google Drive, Dropbox, etc.).
- Drafted presentation slides.
- Prepared agendas.
Administrative Assistant - Art House MNL - Philippines
(2017-05 - 2018-02)
- Conducted research, gathered data, and prepared summaries or reports.
- Uploaded presentations on Slideshare or Prezi.
- Drafted responses.
- Provided administrative support to various teams or departments as needed.
- Responded to inquiries, handled complaints, and provided assistance to customers or clients.
