Amazon Kindle Virtual Assistant - Whiterose Publishing
(2026-03)
Manage multiple author publishing projects and coordinate the workflow from manuscript intake through completion at 5-10 hours per week.
- Manage multiple author publishing projects and coordinate the workflow from manuscript intake through completion.
- Review incoming project requirements and create and organize tasks, files, deadlines, and deliverables in ClickUp and Google Drive.
- Coordinate with editors, proofreaders, cover designers, formatters, and other publishing team members to keep projects on schedule.
- Track manuscript revisions, proofreading, cover development, interior formatting, and client approvals across different project stages.
- Coordinate ebook and print book formatting, including preparation and review of files for platforms such as Amazon KDP, IngramSpark, and Lulu.
- Assist with KDP publishing preparation, including book details, metadata, categories, keywords, descriptions, pricing, and final file checks.
- Review publishing files and proofs for formatting, layout, image quality, trim size, margins, fonts, and other technical requirements.
- Communicate with authors and provide clear project updates, status information, and next steps throughout the publishing process.
- Monitor revision windows, deadlines, blocked or delayed tasks, and outstanding client approvals to keep projects moving.
- Coordinate revisions between clients and the appropriate publishing team members and ensure requested changes are properly documented.
- Maintain organized project records, publishing assets, client files, and communication within the assigned project-management systems.
- Support final quality checks and ensure required deliverables are completed before a project is marked as finished.
- Help identify and resolve workflow or publishing issues and communicate potential delays or requirements to the appropriate team members.
Amazon Kindle Virtual Assistant - Motivation & Success Publishing
(2026-03 - 2026-09)
Assisted with publishing projects for author brands, coaching/business books, and media-related content.
- Assist with publishing projects for author brands, coaching/business books, and media-related content.
- Manage Amazon KDP setup, including formatting support coordination, categories, keywords, book descriptions, and A+ Content optimization.
- Communicate with clients by answering questions, providing clear project status updates, and explaining publishing and advertising options in plain English.
- Coordinate with cover designers and formatting freelancers when additional creative or technical support is needed.
- Assist with KDP publishing preparation, including book details, metadata, categories, keywords, descriptions, pricing, and final file checks.
Executive Assistant & Amazon Account Manager - Elevate33
(2024-05 - 2026-01)
Oversaw Seller Central operations and provided comprehensive administrative and project management support.
- Amazon Account Management & Customer Service: Oversaw Seller Central operations, including case resolution, customer messaging, order and inventory management, shipment coordination, and providing timely customer support to ensure high satisfaction and account health.
- Project Management: Managed Asana to track tasks, deadlines, team workflows, and project progress to ensure smooth daily operations.
- AI & Content Optimization: Utilized AI tools for reporting, product descriptions, listing optimization, and content enhancement to improve efficiency and marketplace performance.
- Graphic Design: Created seasonal and market-focused product images tailored for the U.S. market to support branding and increase customer engagement.
- Documentation & Reporting: Organized and maintained files, reports, spreadsheets, and business documents with accuracy and attention to detail.
- Project & Team Support: Assisted with special projects, process improvements, cross-functional coordination, and administrative support for team operations.
- Presentation & Meeting Preparation: Developed presentations, prepared reports and meeting materials, and ensured executives were well-prepared for client and internal meetings.
Amazon Kindle Virtual Assistant - AWE Publishing LLC
(2022-11 - 2026-03)
Conducted extensive research, provided client support, assisted with book publishing, and created graphic designs.
- Research & Data Management: Conducted extensive research across various websites, compiled data into Google Sheets, and supervised research projects to ensure accuracy and confidentiality.
- Client Support & Reporting: Attended webinars (AI Publishing Academy) on behalf of the client, provided regular progress updates, and managed necessary purchases and subscriptions.
- Book Publishing Support: Assisted with book formatting, A+ content creation, and book cover design.
- Graphic Design: Designed promotional graphics and book covers to enhance branding and visibility.
Amazon Account Manager / Operations Supervisor - Luckybird LLC
(2023-01 - 2024-02)
Led team operations and managed Amazon account health within a dropshipping business model.
- Team Leadership & Coordination: Assigned tasks to team members and served as the primary point of contact for customer account management and daily operations.
- Order Fulfillment & Shipping Management: Oversaw order processing, shipment tracking, and coordination with warehouse teams to ensure timely and accurate deliveries.
- Customer Service Support: Handled customer inquiries related to orders, shipping updates, returns, refunds, and account concerns within a dropshipping business model.
- Account Health & Compliance: Monitored and maintained Amazon account health while ensuring compliance with Amazon policies and performance standards.
- Operational Reporting: Provided regular updates and performance reports to the Operations Manager and Project Manager.
- Process Optimization & Administrative Support: Managed ad hoc tasks, resolved operational issues, and contributed to improving workflows and overall efficiency.
Assistant Team Lead / Amazon Case Manager - Monolith Brands
(2022-05 - 2023-01)
Managed 14 brands under an FBA business with focus on listing quality control and brand management.
- Team Coordination & Task Delegation: Assigned tasks to team members and ensured smooth workflow.
- Listing Quality Control: Conducted quality checks for product listings and ASINs on Amazon Seller Central.
- Brand Management: Managed 14 brands under an FBA business, ensuring listing accuracy and compliance.
- Issue Resolution: Reported listing errors to the Listings Team and created cases for issues that couldn't be corrected internally.
- Amazon Case Handling: Opened and managed cases via phone and email for unresolved listing errors, utilizing flat files and batch uploads.
- Operational Reporting: Provided regular updates to the Operations Manager and Project Manager.
Amazon Product Researcher - Best Deal NY
(2021-03 - 2022-11)
Started as Data Entry Specialist and progressed to conduct in-depth product research on Amazon using specialized tools.
- Data Entry & Market Research: Started as a Data Entry Specialist, gathering pricing and product identifier information (ASINs) from various websites and compiling data into Google Sheets.
- Product Research & Analysis: Conducted in-depth product research on Amazon using Helium 10, Keepa Graph, and MBS Retriever.
- Inventory & Case Management: Logged cases in Amazon Seller Central for missing inventory, created and tracked removal orders, and handled cancellation issues.
- Process Optimization: Organized previous research data and streamlined tracking systems for improved efficiency.
- Training & Skill Development: Completed a Product Research Webinar Training to enhance expertise in Amazon product sourcing.
Business Owner - Shop in a Cllicez
(2014-12 - 2021-03)
Operated an online e-commerce business across multiple Philippine platforms with both FBM and dropshipping models.
- Operated an online business across multiple Philippine e-commerce platforms (Lazada, Shopee, Ensogo).
- Managed order fulfillment through both FBM and dropshipping models.
- Handled inventory management, purchasing, and storage in a self-managed warehouse.
- Provided customer service, addressing inquiries, returns, and issue resolution.
- Coordinated with dropshipping suppliers for seamless order processing and shipping.
Business Owner - Teaspot Milktea Supplies
(2011-01 - 2014-12)
Supplied raw materials and ingredients to cafés and milk tea businesses with both FBM and dropshipping models.
- Supplied raw materials and ingredients to cafés and milk tea businesses.
- Managed both FBM and dropshipping sales models.
- Oversaw order fulfillment, supplier coordination, and customer service.
- Managed past-due accounts by tracking balances and ensuring timely payments.
- Provided clear and professional communication regarding collection issues.
- Educated debtors on late fees and payment consequences.
- Performed additional duties as assigned by supervisors.
Customer Service Representative - BPO Call Center
(2011-01 - 2014-12)
Provided professional customer service support through phone interactions.
- Identified and addressed customer needs through active listening and effective communication.
- Handled calls professionally, courteously, and assertively to ensure customer satisfaction.
- Used negotiation and influencing skills to resolve concerns and secure customer buy-in.
- Communicated relevant information to internal and external stakeholders while sharing best practices with colleagues.
- Maintained adherence to company processes, work standards, and performance targets.
Collections Representative - BPO Call Center
(2011-01 - 2014-12)
Managed past-due accounts and collection issues with professional communication.
- Managed past-due accounts by tracking balances and ensuring timely payments.
- Provided clear and professional communication regarding collection issues.
- Educated debtors on late fees and payment consequences.
- Performed additional duties as assigned by supervisors.
