Jobel Sardea

Administrative and marketing professional with experience in student support, business operations, project coordination, digital marketing, and customer service. Skilled in managing inquiries, coordinating workflows, conducting research, creating digital content, and supporting cross-functional teams. Brings a combination of administrative expertise, marketing experience, and a strong communication background, with an interest in contributing to marketing, recruitment, or people operations roles.

Admin Support (Education Delivery)/Student Support Officer at MicroSourcing (Swinburne Open Education) (2024-08 – 2026-09)

• Managed student inquiries and complex cases through phone and email, including complaints, technical troubleshooting, and enrolment-related concerns.
• Coordinated assessment allocations and supported Trainers and Assessors in maintaining academic workflows.
• Processed student enrolment changes, including course extensions, deferrals, and cancellations, in line with established policies and procedures.
• Investigated issues, documented case details, and escalated complex matters to senior leadership when required.

Business English Trainer (ESL) at Bizmates Philippines, Inc. (2020-09 – Present)

• Teaching Business English to Japanese Business People all over the world. The goal is to train them to be more globally competitive and develop business communication skills.
• Writing proper stories or articles related to the business industry to be posted in our company system. The trainers and students will discuss it and what to learn from it.

Administrative Support at Top Virtual Assistants (2023-08 – 2024-04)

• Assisting our clients in accomplishing their daily tasks and achieving their work objectives, particularly in administrative responsibilities such as Email Management, Project Management, and Social Media outreach.
• Leading projects such as organizing and assigning client tasks to various specialists, while overseeing multiple projects. For example, we made a Website Funnel for clients or a Social Media calendar to create and post content.

Marketing Manager at Studiosini (2023-07 – 2023-12)

• Planned and implemented marketing campaigns across social media platforms, including Facebook and TikTok.
• Conducted market and competitor research to identify trends and potential marketing opportunities.
• Supported content planning, advertising initiatives, and audience engagement activities.
• Coordinated marketing activities to strengthen brand visibility and support business objectives.

Virtual Assistant at Magic, Inc. (2022-10 – 2023-07)

• Helping my client to fulfill their tasks such as email management, research, file management, and double-checking documents and files from Google Drive.
• In charge of editing templates and designs from Canva that she wants to sell to other online websites and posting to other social media accounts, and lastly, checking the progress of my client's business website.

Business Owner at Capisar Cafe (2018-11 – 2020-03)

• Manages company employees and can build positive relationships with customers, employees, and third parties.
• In charge of business planning including operations, human resources, financial, and, marketing research for improvement and growth of the business.

Bachelor of Science in Entrepreneurship – San Beda University Manila (2014-06 – 2019-05)

Preschool to Highschool – Assumption Antipolo (2000-06 – 2014-03)