Joel Estoya

Experienced customer service and onboarding specialist with expertise in KYC verification, fraud detection, guest communications, and STR operations. Skilled in Airbnb, VRBO, Booking.com, PriceLabs, Breezeway, SuiteOp, and remote customer support.

Virtual Assistant / STR Operations Support

(2025-12)

Part-Time

• Handled guest communications and reservation support for Airbnb, VRBO, HA, and Booking.com.
• Managed PriceLabs updates and coordinated operations using Conduit, Breezeway, SuiteOp, and MDC.

Onboarding Associate - Rewire by Remitly

(2023-11 - 2026-06)

• Performed KYC verification, fraud checks, and onboarding reviews while ensuring regulatory compliance.

Customer Service Associate - Rewire (Yngen Datacom)

(2020-11 - 2023-11)

• Provided customer support for transactions, payments, and account concerns via phone, email, and chat.

Senior Customer Service Tier 2 - iQor - T-Mobile

(2020-06 - 2020-11)

• Resolved escalated billing, technical, and account-related concerns.

Customer Service Representative - Concentrix - Virgin Mobile

(2018-04 - 2019-12)

• Handled mobile account, billing, and customer support inquiries.

Information Technology - Datamex by St. Adelaine (2014 - 2016)

Information Technology TechVoc - Information Technology - Lyceum of Alabang (2013 - 2014)