Joel Madtha

An unremitting servant-leader who is incredibly driven, creative and outcome-focused. Resolutely enterprising, adroit and adept. I may Fall Once but I will surely Rise Thrice. I have a formidable passion for my goals.

I live not just to Inform and Instruct but to Transform and Construct. I can quickly get under the skin of things. I am able to work ground up and set up meaningful processes, make high-quality and high-velocity data driven decisions that are needed to reshaping the economy of a company.

Radical candor, trust, value and velocity underpins my ethos which enables me to build positively disruptive and impactful Customer Success teams. With 18 years+ of combined work experience in Operations, Sales and Marketing, Finance, Transitions, Training and Service Quality in executive management role managing financial, telecom, healthcare, utilities and digital marketing verticals.

• 12 years of my work experience has been purely based out of Philippines managing a global team
• Ranked no.1 as the Best Project at the IQPC Six Sigma Awards UK among 22 global companies for a project on improvement of Sales numbers for a financial product line.
• Has sharp Operational Expertise and Business Intelligence a) Skilled at Forecasting, Scheduling and Staffing, Productivity Tracking, Resource Planning and Analytics.

b) Six Sigma Green Belt Certified c) Certified on Core Operational Excellence Training, Ontrack Star Certification d) COPC, ISO 27001 trained

• Managed BFSI vertical - Consumer and Commercial Credit Card Services, Retail Banking, Mortgage, Collections, Risk and Compliance, Sales and Recoveries.
• Managed Telecom vertical - Order Entry, Provisioning, Installs to Billing and Disconnects.
• Managed Healthcare Vertical wherein our patient representatives were dedicated to helping uninsured and underinsured patients and their families obtain medical coverage, financial assistance and social services benefits through Federal, State and hospital-funded programs. Upon identifying financing solutions,

working progressively to help patients resolve their account balances.

Managed Utilities Vertical - Subscriptions, Billing, Sales and Renewals

• Took self development training courses such as Transaction Analysis, Behavioural Analytics, Seven Habits of Highly Effective People, GROW Coaching Model
• Conducted frontline training delivery with strong focus on quality

-TAP Certified by Training Foundation UK for Training Delivery and Training Activity.

• A Risk and Compliance Expert, worked closely with Global Compliance across verticals and clients to implement Infosec, FSA, BS7799 and the Data Protection Act. Facilitated the implementation of COPC.
• Worked closely with Transitions and Solutions and Finance to successfully launch B2B Sales and Service Campaign.

I am a Bachelors graduate in Mathematics. I am always excited to read and learn more about Quantum Physics.