John Alex Garnace

Provided exceptional service to guests, ensuring a pleasant bar experience by taking accurate orders for beverages and snacks while accommodating special requests. Prepared and served beverages, including alcoholic and non-alcoholic drinks, with great attention to detail to meet customer satisfaction. Maintained a clean, organized, and well-stocked bar area, ensuring all equipment was functional and reporting any maintenance issues promptly.

Bar Lounge Attendant - Costa Cruise | Costa Toscana

(2024-08 - 2025-03)

• Provided exceptional service to guests, ensuring a pleasant bar experience by taking accurate orders for beverages and snacks while accommodating special requests.
• Prepared and served beverages, including alcoholic and non-alcoholic drinks, with great attention to detail to meet customer satisfaction.
• Maintained a clean, organized, and well-stocked bar area, ensuring all equipment was functional and reporting any maintenance issues promptly.
• Recommended drinks and menu items to guests to enhance their experience while contributing to increased sales through effective upselling techniques.
• Worked closely with bartenders and fellow waiters to ensure efficient operations and assisted in training new team members as required.
• Followed all food safety and alcohol service regulations diligently, monitoring guest consumption to ensure responsible service.
• Professionally addressed and resolved guest concerns or complaints while managing unexpected situations, such as spills or accidents, calmly and efficiently.

Kitchen Utility - MSC Cruiser / MSC Splendida

(2023-01 - 2023-09)

• Wash dishes, utensils, pots, and pans (by hand or using industrial dishwashers).
• Clean and sanitize kitchen surfaces, floors, walls, and equipment. Sanitize food prep areas following safety standards.
• Take out trash and replace liners regularly.

Branch Supervisor - Second Coffee EST. - Riyadh, Saudi Arabia

(2020-02 - 2022-04)

• Designed and curated an exclusive mocktail menu, featuring a wide range of alcohol-free concoctions that catered to various tastes and preferences.
• Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, cappuccino and special coffee.
• Maintained inventories by replenishing coffee bean supply; stocked coffee brewing equipment; maintained supplies, pastries, and cookies for coffee bar.
• Maintained a safe and healthy work environment by following organization standards and sanitation regulations.
• Trained and supervised café staff.
• Documented inventory of café supplies and ordering new stock as needed.
• Addressed and resolved customer complaints promptly, ensuring satisfaction with drink and snack quality as well as overall service experience.

Bachelor of Science - Hotel and Restaurant Management - Southern de Oro Philippines College (2015 - 2019)