Senior Fund Administrator - HedgeServ
(2024-06)
- Capital Account Management: Executed and reconciled capital calls and distributions, ensuring accurate allocation of investor commitments and timely funding. Maintained detailed records of capital account activity of Hedge Funds and Private equity investors.
- Investor Transaction Processing: Expertly managed the full lifecycle of investor transactions, including subscriptions, redemptions, transfers, and exchanges, adhering to fund governing documents and compliance guidelines.
- Client & Investor Onboarding: Led the investor onboarding process, including KYC/AML setup, documenting side letter provisions, and coordinating directly with investors and clients via phone and email to facilitate efficient account activation for Hedge Funds and Private equity investors.
- Compliance & Regulatory Oversight: Reviewed and validated investor documentation for FATCA/CRS compliance and Anti-Money Laundering (AML) regulations. Collaborated closely with dedicated FATCA and AML teams to resolve inquiries and ensure adherence to global standards.
- Financial Operations & Cash Management: Processed domestic and international wires (SWIFT) and managed payment templates across five distinct banking platforms. Monitored daily cash logs and reconciled transactions for multiple client hedge funds.
- Tax Documentation & Support: Prepared and processed critical tax documents, including K-1s, PFIC filings, and tax estimates, ensuring accuracy and timely delivery to investors and relevant authorities.
- Reporting & Data Management: Generated and distributed investor communications, including contract notes, account statements, transparency reports, and capital activity summaries. Extracted and analyzed data from internal systems to produce reports on ERISA compliance, investor performance, fund registers, and side letter adherence for both Hege Funds and Private equity client accounts.
- Audit & Confirmation Support: Provided vital support for annual audits by preparing, reviewing, and submitting audit confirmations and audited financial statements, ensuring a smooth and efficient audit process.
- Calculated and reviewed daily/monthly Net Asset Value (NAV) for hedge fund and private equity portfolios, ensuring accurate trade bookings and timely reconciliation of positions. Booked and reconciled trade activity against NAV to maintain accurate fund valuations and support investor reporting deadlines
- Calculated management and performance/incentive fees for investors in accordance with fund governing documents and side letter terms. Prepared fee calculations and validated accuracy across multiple investor classes and fee structures with NAV.
- Calculated and reported investor-level performance, including returns and capital account activity, for hedge fund and PE investor communications. Supported investor relations by delivering accurate, timely performance data aligned with NAV cycles.
Fraud Specialist - Wells Fargo
(2023-01 - 2024-06)
- Investigated and assessed claims for legitimacy using detailed analysis of documentation, transaction history, and behavioral indicators.
- Detected and addressed fraudulent activities while ensuring strict compliance with anti-fraud regulations and internal policies.
- Provided clear, supportive communication to policyholders throughout the claims process, improving client trust and satisfaction.
- Conducted callbacks regarding suspected fraud, taking swift action to prevent losses and secure client accounts.
- Supported the organization's financial integrity and industry credibility through diligent fraud risk management and loss prevention.
Investor Relations Administrator / Senior Quality Control Partner - Citco International
(2020-01 - 2023-01)
- Managed secure client financial transactions by accurately setting up and mapping wire details, ensuring precision and adherence to banking protocols.
- Conducted risk reviews and executed verification callbacks for high-value or sensitive transactions, mitigating potential fraud and operational errors.
- Provided compliance review and final sign-off for client instructions, ensuring alignment with regulatory standards and internal policies.
- Addressed and fulfilled client requests with a focus on accuracy, timeliness, and compliance, maintaining strong client satisfaction and trust.
- Performed end-to-end operational and transactional audits to verify that products, services, and processes met established quality standards and specifications.
- Developed, documented, and implemented robust quality control frameworks, identifying gaps and driving improvements in efficiency, accuracy, and risk reduction.
- Collaborated cross-functionally with operations, compliance, and client service teams to enhance overall service quality and streamline workflows.
- Created detailed quality documentation, delivered training and coaching on procedures, and analyzed performance data to track metrics and support data-driven decision-making.
- Upheld high standards of operational excellence and regulatory compliance, contributing to a culture of continuous improvement and risk-aware execution.
- Enhanced process efficiency and reliability, reducing errors and strengthening client confidence in financial and administrative operations.
Macquarie - Back Office Agent - Sykes Enterprises
(2018-05 - 2019-12)
- Processed client withdrawals and payments via EFT, direct deposit, RTGS, and check deposit, ensuring accurate and secure transaction settlement.
- Sorted and managed financial documents while providing cross-functional operational support to ensure thorough case review and resolution.
- Set up and configured new client accounts, compiling and verifying information to support compliance and due diligence processes.
- Contacted clients directly to complete KYC verification, collect documentation, and secure necessary sign-offs for regulatory adherence.
- Supported operational integrity by maintaining precise records and facilitating communication between clients, front office, and compliance teams.
