John Aranas (Johnny)

I'm independent and self-sufficient, having lived on my own for the past four years. Working with different people and challenges has made me adaptable and multi-faceted. I'm also persistent and committed to finishing the tasks I'm given.

Customer Service Representative (CSR) at Ajunebpo (2025-09 – 2026-01)

• Built connections with creators, online communities, developers, and project owners to expand reach and promotional opportunities.
• Used AI tools to create marketing content, including images and videos, and promoted the brand on X (Twitter) and Reddit to increase visibility.
• Maintained and monitored created links through spreadsheets.
• Proficient in Google applications, Microsoft Outlook, Teams, and MS Office.
• Used Discord to coordinate tasks, receive announcements, and stay updated on objectives.

IT Infra Operations and Management at InfoTouch Systems, Inc. (2019-10 – 2025-09)

• Performed basic and advanced troubleshooting for desktops, laptops, networks, printers, and peripheral devices.
• Investigated and resolved hardware and software issues on computer systems.
• Installed and configured Microsoft Office, operating systems, and in-house applications.
• Assisted users through face-to-face support, email, chat, and inbound/outbound calls.
• Supported internal IT with network-related tasks, including switches, access points, and wireless point-to-point troubleshooting.
• Monitored ticket queues and ensured tickets were addressed within agreed service levels.

Secondary School – General Emilio Aguinaldo National High School (2013 – 2014)

Bachelor of Science in Information Technology – STI Dasmariñas Cavite (2015 – 2019)