John Castro

Detail-oriented administrative and customer support professional with experience in data entry, lead generation, client communication, database management, and remote work environments. Skilled in handling phone and email inquiries, maintaining accurate records, conducting information verification, updating databases, and providing excellent customer service. Strong ability to coordinate with clients and internal teams, manage multiple tasks efficiently, and maintain accuracy in fast-paced environments.

Proficient in Microsoft Office, spreadsheets, data management, and administrative support.

Sales Representative - ACG BPO

(2019-01 - 2020-12)

• Handled customer inquiries through phone and other communication channels while maintaining a high level of customer service.
• Managed account-related requests and provided timely assistance to customers.
• Maintained accurate customer records and updated information within company systems.
• Responded promptly to customer concerns and escalated issues to appropriate departments when necessary.
• Created and maintained organized knowledge resources to improve information accessibility and support efficiency.
• Collaborated with internal teams to ensure timely resolution of customer requests.

Home-Based Data Entry / Lead Generation Specialist - Web Content Zone

(2018-01 - 2019-12)

• Performed high-volume data entry with strong attention to accuracy and detail.
• Collected, verified, and maintained business and contact information within spreadsheets and databases.
• Updated records and ensured data integrity for client projects.
• Communicated effectively with clients while working in a remote environment.
• Managed administrative tasks, document processing, and information organization.
• Utilized Microsoft Office applications, spreadsheets, and word processing tools to support daily operations.

Freelance Computer Technician - Freelance - Bulacan

(2016-01)

• Provided technical support and troubleshooting for hardware and software issues.
• Maintained service records and documented client concerns and resolutions.
• Communicated with clients to identify issues, gather information, and provide solutions.
• Managed multiple client requests while maintaining quality and accuracy.

Kitchen Staff - The Greenery Bulacan

(2015-01 - 2016-12)

• Supported daily operations while maintaining organization and attention to detail.
• Worked effectively within a team environment to meet operational requirements.

Associate - Computer Technology - Bulacan State University (2017-01 - 2019-12)

Computer Technology - AMA Computer Learning Center (2015-01 - 2016-12)

Our Lady of Mt. Carmel College (2005-01 - 2011-12)