Travel and Leisure Expert at Expedia.com
- Managed day to day operations. Modified bookings, processed refunds, and escalated reports.
Account Associate at Uber Tecnologies
- Represented Driver-Partners | Adjusted fare and bonuses, processed background checks and fraud-like activities.
E-Commerce E-Mail Support at Private Label Extensions
- Handled all email inquiries via Zendesk and processed orders and refunds using Shopify.
E-Commerce E-Mail Support at Reppsports.com
- Handled all email inquiries via Zendesk and processed subscription orders and refunds using WooCommerce and Shipstation.
Online Tire Retailer Support at Tire Agent.com
- Handled all email and chat inquiries via Zendesk and processed orders and refunds using Tire Agent's internal tool.
Senior E-Commerce Support at iHerb.com
- Handled all inquiries via Zendesk and processed orders and refunds using iHerb's internal tool. Took over escalation tickets which requires supervisor intervention.
E-Commerce Support Senior Support/Assistant Manager at Ishka.com.au
- Managed an online store, stock updates, inventory, and processed disputes
- Handled escalation via Gorgias and Zendesk phone, live chat and emails.
Senior Email and Social Media Support at Survey Cheddar
- Resolved customer inquiries over emails using Zendesk, initiated troubleshooting steps, and discussed with management ways to improve apps and customer interactions.
Account Manager at Ravie Beauty | Anablue Haircare | Aryworld
- Managed multiple brand accounts simultaneously, serving as the primary liaison for operations, marketing coordination, and performance tracking.
- Oversee all operational aspects of multiple brands' Amazon Seller accounts and ensure smooth daily operations across all assigned accounts, aligning with each brand's goals and KPIs.
- Implemented process improvements to streamline workflows and enhance efficiency across platforms.
- Coordinated with supply chain and warehouse teams to ensure accurate inventory levels and timely replenishment.
Order and Claims Manager at Tyroola.com.au
- Managed out-of-stock orders by coordinating with suppliers and customers to offer suitable replacement options, including upselling higher-value tire models when possible.
- Handled warranty claims for tires, ensuring accurate documentation, claim processing, and compliance with manufacturer and company policies.
Senior Operations Manager at Encor Solar
- Managed a team of 80 cold callers for a Solar Panel installation campaign.
- Serves as the primary liaison for operations, marketing coordination, and performance tracking.
- Responsible of ensuring daily operations across all teams, making sure the goals and KPIs are met.
- Implemented process improvements to streamline workflows and enhance efficiency across platforms.
