John Danielle Dacanay

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in business sector.

Service Advisor - Honda Cars Parañaque - 8244 Dr Arcadio Santos Ave, San Isidro, Parañaque City, 1700 Metro Manila

(2026-03)

• Greet customers in a friendly and professional manner, promptly assessing their automotive service needs.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop off, and vehicle pick up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Toyota Technician - Toyota Alabang Inc. - C2CP+WPG, Alabang Zapote Rd, Muntinlupa, 1772 Metro Manila

(2022-11 - 2026-02)

• Diagnose and repair a wide range of Toyota vehicles, utilizing factory service manuals and diagnostic equipment.
• Perform routine maintenance and repairs according to Toyota standards.
• Use diagnostic equipment to identify and troubleshoot vehicle problems.
• Maintain accurate records of all repairs and services performed.
• Adhere to all safety regulations and dealership policies.
• Communicate effectively with service advisors and customers.
• Maintain a clean and organized work area.
• Participate in ongoing training and development to stay current with the latest automotive technologies.
• Assist in maintaining a positive and productive team environment.

Workshop Controller - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2022-01 - 2022-10)

• Accurately recording technician time of repair.
• Monitor Services and take effective action when required to ensure all services operate on time.
• Work as part of a team within the service workshop or other specified location/company within the group.
• Ensuring successful distribution of repair order through the workshop.
• Pass all completed jobs to service costing, warranty as well as administration for invoicing whilst ensuring all work hours expended have been documented.
• Other tasks as assigned.

Service Admin - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2022-01 - 2022-10)

• Develop, maintain and updates all required documentation in a timely manner.
• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
• Analyze the crucial service data to report on monthly management committee.
• Working with colleagues and other departments to ensure a seamless service for customers.
• Create and manage problem records and tasks to document root cause, corrective actions.
• Makes daily service invoice monitoring report, weekly after sales monitoring report, and monthly after sales monitoring report.
• Makes weekly dealer service performance report (DSPR).
• Makes dealership monthly performance report (DMPR).

Customer Relation Officer - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2022-01 - 2022-10)

• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Perform develop and update client related reports.
• Identify and develop problem solving methodologies to resolve customer issues.
• Provide proper refund and compensation to customers on time.
• Maintain the service appointment schedule and maintain a list of service leads.

Customer Relation Officer - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2021-09 - 2022-10)

• Diagnose and respond to customer support service call requests.
• Provide assistance to customer services personnel.
• Organize and schedule customer orders to an appropriate department.
• Resolve conflicting and complex issues relating to customer services.
• Implement company policies and procedures in providing good customer services.

Service Admin - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2021-09 - 2022-10)

• Makes daily service invoice monitoring report and weekly after sales monitoring report.
• Makes monthly dealership service performance report (DSPR).
• Making sure that all files and documents are properly stored to our future references.

Job Controller - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2021-09 - 2022-10)

• To adhere to the company's confidentiality policy at all times.
• Perform daily unit received monitoring report.
• Managing the workshop service process.
• Provide oversight to supervisory responsibilities by assisting with planning scope of work and establishment of operational procedures.

Service Admin - Best Southern Genesis Motors Inc., Mitsubishi - Mitsubishi Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2021-06 - 2021-11)

• Train the operations and technical teams on reports and dashboards usage.
• Request office supplies and other materials for the car dealership, as needed.
• Maintaining and updating service and customer records.
• Makes daily service invoice monitoring report, weekly after sales monitoring report, and monthly after sales monitoring report.
• Makes weekly dealer service performance report (DSPR).
• Makes dealership monthly performance report (DMPR).

Job Controller - Best Southern Genesis Motors Inc., Mitsubishi - Mitsubishi Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines

(2021-06 - 2021-11)

• Perform unit received monitoring report and quick service monitoring report.
• Operate the workshop loading system, allocating jobs to the Technicians who are most suitable.
• Making sure that the job orders is given on time to technicians and need to be done ahead of promise time.
• Perform in and out of time repair using company service system.
• Perform regularly the customer vehicle status through dealership site (YANA).
• Produce flat rate and labor gift report on technician incentives and performance.

Motorpool Job Controller - Camel Appliances Mfg. Corporation - Lot 3C/3D New Cavite Industrial Estate (NCIE) Manggahan, General Trias, Cavite Philippines

(2020-10 - 2021-05)

• Perform Truck Monitoring Report.
• Safe keeps and records all receipts of purchased parts.
• Followed department procedure in order to facilitate on furnishing request parts and P.O.
• Facilitate parts expedites and canvases of trucks.
• Makes and perform power point presentation as for executive review & operations review meeting.
• Keeps trucks on Motorpool key performance indicator (KPI) parameter.

Mechanical Coordinator - Drench Auto Works Corporation - 201 n. Emilio Aguinaldo Highway, Biga 1, Silang, 4118 Cavite Philippines

(2020-01 - 2020-07)

• Perform other duties as required for business operations.
• Updating unit received logs for daily monitoring.
• Receive phone calls and respond to emails from clients.
• Monitor inventory and control of tools and equipment.
• Oversee safety inspections of facilities, systems and equipment.

Supervisor - Drench Auto Works Corporation - 201 Gen. Emilio Aguinaldo Highway, Biga 1, Silang, 4118 Cavite Philippines

(2020-01 - 2020-07)

• Making sure the works of every mechanics are in good quality to avoid back jobs.
• Communicating to my subordinates with respect and politeness.
• Making sure the good communication and bonding of every mechanics in workplace.
• Verify and approve purchase requisitions for materials and contracted work.
• Making sure that every works in the shops must be done on time.
• Continually seek to improve department functionality.

OJT (Assistant Technician) - Nissan Dasmariñas - Emilio Aguinaldo Highway, San Agustin, Dasmariñas City, 4114 Cavite Philippines

(2018-01 - 2018-03)

• Followed all standard safety practices to avoid accidents as per company regulations.
• Performed routine preventive maintenance to ensure that working systems operated efficiently.
• Employed wide variety of hand and power tools including wrenches, measuring instruments.
• Followed company procedures to maintain work environment in a neat and orderly condition.

Bachelor of Engineering Technology - Automotive Technology - Technological University of the Philippines Cavite (2018)

Senior High School - Automotive Servicing NC II - National College of Science and Technology – Institute of Industrial Research and Training (2016 - 2018)

Secondary - Dasmariñas National High School – MAIN (2015 - 2016)

Primary - Dasmariñas II Central School (2010 - 2011)