Service Advisor - Honda Cars Parañaque - 8244 Dr Arcadio Santos Ave, San Isidro, Parañaque City, 1700 Metro Manila
(2026-03)
- Greet customers in a friendly and professional manner, promptly assessing their automotive service needs.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop off, and vehicle pick up.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Toyota Technician - Toyota Alabang Inc. - C2CP+WPG, Alabang Zapote Rd, Muntinlupa, 1772 Metro Manila
(2022-11 - 2026-02)
- Diagnose and repair a wide range of Toyota vehicles, utilizing factory service manuals and diagnostic equipment.
- Perform routine maintenance and repairs according to Toyota standards.
- Use diagnostic equipment to identify and troubleshoot vehicle problems.
- Maintain accurate records of all repairs and services performed.
- Adhere to all safety regulations and dealership policies.
- Communicate effectively with service advisors and customers.
- Maintain a clean and organized work area.
- Participate in ongoing training and development to stay current with the latest automotive technologies.
- Assist in maintaining a positive and productive team environment.
Workshop Controller - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2022-01 - 2022-10)
- Accurately recording technician time of repair.
- Monitor Services and take effective action when required to ensure all services operate on time.
- Work as part of a team within the service workshop or other specified location/company within the group.
- Ensuring successful distribution of repair order through the workshop.
- Pass all completed jobs to service costing, warranty as well as administration for invoicing whilst ensuring all work hours expended have been documented.
- Other tasks as assigned.
Service Admin - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2022-01 - 2022-10)
- Develop, maintain and updates all required documentation in a timely manner.
- Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
- Analyze the crucial service data to report on monthly management committee.
- Working with colleagues and other departments to ensure a seamless service for customers.
- Create and manage problem records and tasks to document root cause, corrective actions.
- Makes daily service invoice monitoring report, weekly after sales monitoring report, and monthly after sales monitoring report.
- Makes weekly dealer service performance report (DSPR).
- Makes dealership monthly performance report (DMPR).
Customer Relation Officer - 1Dynamix Automotive Inc., KIA - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2022-01 - 2022-10)
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Perform develop and update client related reports.
- Identify and develop problem solving methodologies to resolve customer issues.
- Provide proper refund and compensation to customers on time.
- Maintain the service appointment schedule and maintain a list of service leads.
Customer Relation Officer - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2021-09 - 2022-10)
- Diagnose and respond to customer support service call requests.
- Provide assistance to customer services personnel.
- Organize and schedule customer orders to an appropriate department.
- Resolve conflicting and complex issues relating to customer services.
- Implement company policies and procedures in providing good customer services.
Service Admin - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2021-09 - 2022-10)
- Makes daily service invoice monitoring report and weekly after sales monitoring report.
- Makes monthly dealership service performance report (DSPR).
- Making sure that all files and documents are properly stored to our future references.
Job Controller - Best Southern Genesis Motors Inc., FUSO - Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2021-09 - 2022-10)
- To adhere to the company's confidentiality policy at all times.
- Perform daily unit received monitoring report.
- Managing the workshop service process.
- Provide oversight to supervisory responsibilities by assisting with planning scope of work and establishment of operational procedures.
Service Admin - Best Southern Genesis Motors Inc., Mitsubishi - Mitsubishi Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2021-06 - 2021-11)
- Train the operations and technical teams on reports and dashboards usage.
- Request office supplies and other materials for the car dealership, as needed.
- Maintaining and updating service and customer records.
- Makes daily service invoice monitoring report, weekly after sales monitoring report, and monthly after sales monitoring report.
- Makes weekly dealer service performance report (DSPR).
- Makes dealership monthly performance report (DMPR).
Job Controller - Best Southern Genesis Motors Inc., Mitsubishi - Mitsubishi Kawit Centennial Road, Brgy. Batong Dalig, Kawit, Cavite Philippines
(2021-06 - 2021-11)
- Perform unit received monitoring report and quick service monitoring report.
- Operate the workshop loading system, allocating jobs to the Technicians who are most suitable.
- Making sure that the job orders is given on time to technicians and need to be done ahead of promise time.
- Perform in and out of time repair using company service system.
- Perform regularly the customer vehicle status through dealership site (YANA).
- Produce flat rate and labor gift report on technician incentives and performance.
Motorpool Job Controller - Camel Appliances Mfg. Corporation - Lot 3C/3D New Cavite Industrial Estate (NCIE) Manggahan, General Trias, Cavite Philippines
(2020-10 - 2021-05)
- Perform Truck Monitoring Report.
- Safe keeps and records all receipts of purchased parts.
- Followed department procedure in order to facilitate on furnishing request parts and P.O.
- Facilitate parts expedites and canvases of trucks.
- Makes and perform power point presentation as for executive review & operations review meeting.
- Keeps trucks on Motorpool key performance indicator (KPI) parameter.
Mechanical Coordinator - Drench Auto Works Corporation - 201 n. Emilio Aguinaldo Highway, Biga 1, Silang, 4118 Cavite Philippines
(2020-01 - 2020-07)
- Perform other duties as required for business operations.
- Updating unit received logs for daily monitoring.
- Receive phone calls and respond to emails from clients.
- Monitor inventory and control of tools and equipment.
- Oversee safety inspections of facilities, systems and equipment.
Supervisor - Drench Auto Works Corporation - 201 Gen. Emilio Aguinaldo Highway, Biga 1, Silang, 4118 Cavite Philippines
(2020-01 - 2020-07)
- Making sure the works of every mechanics are in good quality to avoid back jobs.
- Communicating to my subordinates with respect and politeness.
- Making sure the good communication and bonding of every mechanics in workplace.
- Verify and approve purchase requisitions for materials and contracted work.
- Making sure that every works in the shops must be done on time.
- Continually seek to improve department functionality.
OJT (Assistant Technician) - Nissan Dasmariñas - Emilio Aguinaldo Highway, San Agustin, Dasmariñas City, 4114 Cavite Philippines
(2018-01 - 2018-03)
- Followed all standard safety practices to avoid accidents as per company regulations.
- Performed routine preventive maintenance to ensure that working systems operated efficiently.
- Employed wide variety of hand and power tools including wrenches, measuring instruments.
- Followed company procedures to maintain work environment in a neat and orderly condition.
