John Edward Dacanay
Technically skilled Information Technology graduate with hands-on experience in web development and IT support
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About
Technically skilled Information Technology graduate with hands-on experience in web development and IT support. Possesses strong problem-solving and communication skills, along with a proactive attitude and a willingness to learn and adapt in dynamic work environments.
Experience
Junior IT Service Desk - Systemantech - The Medical City (TMC) & Medical Arts Tower Inc. (MATI)
(2025-12)
- Delivered first-level IT support including password resets, account unlocks, and basic troubleshooting for applications and websites, ensuring user accessibility.
- Activated and tested LAN ports to guarantee network connectivity for end users, enhancing operational efficiency. Crimped and tested RJ45 Ethernet cables to networking standards for reliable connections.
- Mapped and managed network drives for shared access and data organization, improving data retrieval speed.
- Provided upgrade assessments and technical reports to improve operational efficiency and enhance the user experience to the Medical Art Tower Inc.
- Configured, deployed, and troubleshot Fanvil across multiple hospital departments and clinics as part of a large-scale telephone system rollout.
- Maintained deployment inventory and monitored rollout progress using Excel, ensuring accurate asset tracking and deployment status reporting.
- Diagnosed and resolved printer hardware and connectivity issues, including network printers, to maintain uninterrupted printing services.
- Installed of SAP HANA software for Medical Arts Tower Inc. users.
- Installed Menlo Security software for doctors requiring access to the Medical City network.
Junior Desktop Support Engineer - Reliever - Systemantech - Cardinal Santos Medical Center
(2025-10 - 2025-12)
- Provided technical support for Windows OS, printers, and peripheral devices by troubleshooting hardware and software issues, including queues, kiosks, and desktops, ensuring smooth daily operations across multiple departments.
- Deployed desktops, laptops, and business software, including FortiClient VPN, Microsoft products, Sophos, Viber, Zoom, improving productivity across departments.
- Utilized remote support tools such as AnyDesk and TightVNC to quickly resolve technical issues remotely, enhancing response times.
- Upgraded and maintained Lenovo ThinkStation and ThinkPad devices by performing hardware installations and replacements, increasing system performance and reliability.
- Managed IT service requests through a ticketing system, prioritizing incidents based on urgency and ensuring timely resolution while maintaining service quality.
Junior Systems Engineer Intern - Questronix Corporation - Landbank and Social Security System (SSS) Quezon City
(2025-02 - 2025-05)
- Assisted in the delivery, installation, and rack mounting of enterprise servers at Landbank and Social Security System (SSS) Quezon City, gaining hands-on experience with server hardware deployment
- Performed basic system administration tasks and gained practical experience working with the IBM AIX UNIX operating system.
- Prepared and maintained technical documentation, including server specifications, rack layouts, data center layouts, and preventive maintenance reports.
- Assisted with server re-cabling and cable management, including the proper handling of fiber optic cables while following data center safety and cabling best practices.
Education
Bachelor of Science - Information Technology - STI College Pasay - EDSA (2021-09 - 2025-07)
