John Ervin Guanzon

Processed and recorded invoices in Rent Manager, ensuring accurate financial documentation and organized recordkeeping. Provided administrative support through data entry and document management, improving workflow efficiency and file organization. Designed marketing flyers and promotional reels using Canva, supporting property visibility and online engagement.

Virtual Assistant – Property Management Support - Work For Prosper

(2024-09 - 2026-05)

• Processed and recorded invoices in Rent Manager, ensuring accurate financial documentation and organized recordkeeping.
• Provided administrative support through data entry and document management, improving workflow efficiency and file organization.
• Designed marketing flyers and promotional reels using Canva, supporting property visibility and online engagement.

Reimbursement Coordinator - Revenulytics

(2022-09 - 2024-05)

• Verified insurance coverage and processed healthcare reimbursement claims, ensuring timely and accurate claim handling.
• Investigated denied claims and coordinated resolutions, helping minimize processing delays and claim discrepancies.
• Maintained billing records and communicated with patients regarding missing information, supporting efficient reimbursement operations.

Customer Service Representative – Retail Account - TelePerformance

(2020-07 - 2022-09)

• Assisted customers through live chat and email regarding orders, refunds, and account concerns, ensuring timely issue resolution.
• Resolved customer inquiries efficiently while maintaining high-quality customer service in a fast-paced environment.

Customer Service Representative – Healthcare Account - TelePerformance

(2019-04 - 2020-05)

• Assisted healthcare members with insurance benefits and provider information, ensuring accurate support and appointment coordination.
• Conducted outbound calls for healthcare appointments and service coordination, improving customer assistance and communication flow.

Associate - Computer Technology - Bacolod City College (2011 - 2013)