John Lloyd Igot

Highly organized administrative assistant proficient in back office, complex scheduling, and Billing support. Expert at managing patient intake and insurance verification processes to improve clinic flow. Committed to delivering compassionate patient support while maintaining accurate, confidential electronic health records.

Healthcare VA - Tactical Back Office - California, USA

(2026-04 - 2026-07)

• Trained for AR aging, claims and denials under billing department
• Trained for Insurance verification
• Trained for first patient call
• Administrative tasks and documentations
• Coordinate with team leads and the patient.
• Appointment setting
• Email and text support
• Followed HIPAA guidelines

Healthcare Associate - Strategic Office Support - Cebu City

(2023-04 - 2026-03)

• Administrative tasks and chat support
• Processed payments thru credit Cards.
• Insurance Verification processor
• Discussed with patients on their Insurance Eligibility and benefits
• Inbound/Outbound Calls
• Confirmed Patient's demographics
• Customer Support/Service
• Maintained and organized patient's information
• Followed HIPAA guidelines
• Processed Re-supply orders
• Appointment Setter
• Followed-up patients for the missing information
• Renewed CMN documents using Brightree
• Coordinate with colleagues for the missing documents

Talent Acquisition Specialist - RASO Solutions - Cebu City

(2022-08 - 2023-03)

• Sourced candidates using job portals
• Gathered information from the candidates
• Qualify candidates by calling them to determine if they are interested and to know their expected salary.
• Inbound/outbound calls
• Chat Support
• Administrative tasks and back office

Telemarketing Specialist - BlueCalls Co. - Basak Lapu-Lapu City

(2019-10 - 2022-07)

• Virtual Assistant with the real Estate Broker from Singapore
• Back-office and administrative support
• Specializing client relations and schedule management
• Chat Support
• Outbound Calls
• Develop and lead 10-day intensive training for onboarding program for new hires
• Managed High-volume appointments and calendar coordination using google calendar

Warehouse Staff/Encoder/Inventory - Schlemmer Philippines - GAP Sta. Rosa Laguna

(2016-08 - 2019-09)

• Inventory Controller
• Warehouse Management
• Import/Export processor
• Encoding data on the system for the incoming and outgoing materials and supplies.

Mandaue City College - Business Administration Major in Marketing Management

School Year: 2020-2024