Application Support Engineer - Accenture
(2025-04 - 2026-01)
- Monitoring on cloud applications and services (Robotic Process Automation)
- Document incidents, root causes, fixes, and minor bug fixes.
Technical Support Staff - Alliance Software Inc.
(2022 - 2025)
- Responded to support tickets and service requests from clients
- Technical support to the clients, through remote call, chat, and e-mail
- Assistance in performing demonstration to prospect clients
- Installation and setup of systems(POS)
- POS System Troubleshooting
- Trained clients and end users on proper system usage and basic troubleshooting
- Setting up and configuring during project integration, delivery systems
- Basic Sql
IT Technical Assistant - Don Bosco Technical College-Cebu, Inc.
(2021 - 2022)
- Maintain & monitor computer systems and network of a department
- Provide technical support through email
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions
- Setup LAN, WAN and maintain WIFI mesh system using TP Link Omada
- Manage and maintain ERP system, Google Suite Workspace and Microsoft 365
- Manage Windows Server Active Directory
- Publish posters/announcements for Facebook page
- Assist in system upgrades, migrations, and new deployments
- Provide IT assistance to different departments (HR, Finance, Sales, Operations, etc.)
Chemistry lab assistant / Working Student - University of Cebu
(2016 - 2020)
- Set up and conduct chemical experiments
- Monitor lab equipment by tracking inventory request
- Assist professors and other administrative personnel
