John Rhey Oronea

Delivered exceptional customer support through multiple communication channels, enhancing client satisfaction and loyalty. Resolved complex customer inquiries promptly, ensuring accurate information and efficient problem-solving. Trained new team members on systems and processes, fostering a collaborative work environment.

Customer Service Associate - DigiPlus Interactive - Merville, Paranaque Metro Manila

(2025-07)

• Delivered exceptional customer support through multiple communication channels, enhancing client satisfaction and loyalty.
• Resolved complex customer inquiries promptly, ensuring accurate information and efficient problem-solving.
• Trained new team members on systems and processes, fostering a collaborative work environment.
• Analyzed customer feedback to identify trends, driving improvements in service delivery and operational efficiency.
• Managed escalated issues with professionalism, maintaining positive relationships while achieving resolution goals.
• Maintained a high level of product knowledge, providing accurate information to customers.

Housekeeper - W Bridges Manpower Corporation - Binakayan Kawit, Cavite

(2021-10 - 2024-11)

Responsible for maintaining cleanliness and order within a household or commercial establishment.

• Cleaning
• Organizing
• Waste Management
• Kitchen Maintenance
• Restocking Supplies

Service Crew - JOLLIBEE FOODS CORPORATION - Jollibee CEZ Road Bacao 2 General. Trias, Cavite

(2016-11 - 2021-07)

Experience Kitchen and Service Crew Member trained in food preparation, inventory management and cleaning. Physically fit and energetic with a detail-oriented and responsible nature. Offering 4 years and 10 months of related experience.

• Strictly always adhere to current sanitation and food safety regulations.

Service Crew - GREENWICH PIZZA AND PASTA - Robinsons Place Tejero General. Trias, Cavite

(2016-07 - 2016-12)

• Performed any of the duties necessary for preparing food, processing orders for customers, and keeping the location operating smoothly.
• Maintain a clean and orderly workstation that is clear of debris and discarded food, or other items.
• Strictly always adhere to current sanitation and food safety regulations.

Kitchen Steward - NEW WORLD MANILA BAY HOTEL/HYATT REGENCY HOTEL AND CASINO MANILA - 1588 Pedro Gil, corner M.H. Del Pilar St, Malate, Manila, Metro Manila

(2014-07 - 2016-04)

Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dishwashing, sanitation, customer service and cleanliness. Over 2 years of experience in fast paced environments.

• Met high hotel standards for work procedures, dress, grooming, attendance, and punctuality.

Bachelor of Science - Business Administration Major in Marketing - Power School of Technology (2017 - 2021)

Governor Ferrer Memorial National High School (2008 - 2012)

Pasong Kawayan II Elementary School (2005 - 2008)

Gumaca East Elementary School