John Ronnel Eusebio

To work efficiently and effectively, in a full-time position using my computer skills background. Self-starter who si flexible, dependable and works well with teams from various backgrounds and also develop my self-confidence ni handling the task assign ot me. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of Information Technology (IT).

Quality Analyst (2022-07 – 2025-09)

• Trained to evaluate to all channels - Voice, Chat, Email
• Exposed and facilitated internal and All-Site Calibrations
• Helped compliance team with reviewing and validating Fraud cases.
• Participated with different complexity studies - Redirects/Top in Delivered, First Call Resolution Review, Call Sampling for Sam's Club Study, Transfer Validity

Member Advocate (2019-08 – 2022-08)

• Trained to take inbound calls.
• Trained for back-end process for Email.
• SME who supported ABAY during ramp season

Bachelor of Science in Information Technology – Catanduanes State University (2014-01 – 2018-12)

– Pandan School of Arts and Trades (2010-01 – 2014-12)