Jomer Zapico

I am an ambitious and amiable individual with experience in customer service and administration. Seeking role to impart my knowledge and learning. Motivated and team player with a track record of consistently exceeding expectation, delivering quality assurance, boosting efficiency and contributing to revenue growth.

Assistant Restaurant Manager-1 – (Product Quality Manager) at JOLLY BAYBAY CORP.2 – A Jollibee Foods Corp. Franchisee (2020-12 – 2026-01)

• Responsible for all operations issues.
• Assigned to the overall product related issues of the store and ensuring product availability through stocks control and ordering.
• Deals with customer related concerns and providing customer support in escalated situations.
• Supervising employees during day-to-day tasks and managing the overall workflow of a workplace.

Assistant Restaurant Manager-2 – (Repair and Maintenance Manager) at ROBI-JBEE CORPORATION – A Jollibee Foods Corp. Franchisee (2018-04 – 2020-12)

• Responsible for all operations issues.
• Addressing customer related concerns related to store operations.
• Responsible for repair and maintenance operation of the assigned store.
• Ensuring all equipment are functional and in good condition as well as the overall store condition are properly maintained.

Store Supervisor at ACE HARDWARE PHILIPPINES,INC. CityMall Branch (2017-07 – 2017-10)

• Ensuring smooth operations of the store as a whole.
• Responsible for all staff-related issues.
• Monitor and evaluates each employee's performance and allocate responsibilities.
• Responsible for setting weekly sales goals and objectives and implementing strategies to see that they are met.
• Act as a frontline customer service agent to try and smooth things over.

Branch Supervisor at KOKS DE CAPIZ, INC. Mall Branch (2012-12 – 2017-02)

Outstanding Branch sell out in Multi-branded phones.

• Answer to company management and also responsible for the development and activities of staffs.
• Enforcing discipline to employees, to focus on productive job activities and maintains a level playing field for all employees
• Maintain, manage and monitor all customer related operational issues
• Develop and execute branch sales strategies to maximize revenues
• Develop and communicate business strategies to the branch staffs
• Ensure training to sales and teams

Senior Sales Personnel at KOKS DE KALIBO, INC. – Main Office (2010-12 – 2012-11)

Best Employee of the Year

• Responsible for the contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.

Sales Distributor Staff at KOKS DE KALIBO, INC. – Mall Branch (2007-05 – 2010-11)

Most Promising Sales Distributor Staff

• Serving customer at the sales counter
• Offering face to face advice to customers on the store's products
• Handling customer complaint in a calm manner

Student Assistant at AKLAN CATHOLIC COLLEGE – Office of the Registrar (2002-05 – 2006-05)

Senior Student Assistant with excellent performance in office works for 4years.

• Assisting students in their school records and other credentials
• Processing and encoding enrollments
• Evaluate student's grades
• Filing school records

Bachelor of Science in Commerce in Computer Management – Aklan Catholic College (2002 – 2006)

Associate in Industrial Technology in Electronics Tech. – Aklan State University (2000 – 2002)