Jona Gambol

A dedicated and versatile hospitality professional with over 8 years of experience in food and beverage operations. Skilled in customer service, barista craft, and maintaining high standards in fast-paced environments. Proven ability to deliver excellent guest experiences and work effectively within a team. Eager to expand knowledge and grow in an international hospitality setting.

Barista/Barista Trainer - Starbucks - Malolos/Meycauayan Philippines

(2022 - 2026)

• Delivered excellent customer service in a high-volume environment
• Prepared and served beverages following quality standards
• Maintained cleanliness and sanitation of the store
• Collaborated with team members to ensure smooth operations

TeamMember/Community&Customer RelationsSpecialist - KrispyKreme Philippines

(2019 - 2022)

• Assisted customers and handled daily store operations
• Maintained product quality and cleanliness
• Collaborated with team members to ensure smooth operations

Cashier / Service Crew - Kenny Rogers Philippines

(2016 - 2017)

• Delivered excellent customer service in a fast-paced, high-volume environment
• Handled order taking, food preparation, and cashiering with accuracy and efficiency
• Maintained cleanliness and sanitation standards while supporting both front- and back-of-house operations

Cashier/Service Crew - Chowking Fastfood Restaurant

(2014 - 2015)

• Provided friendly and efficient customer service in a fast-paced environment
• Handled cash transactions accurately while managing high-volume orders
• Maintained cleanliness and organized service areas in accordance with food safety standards

Bachelor of Science in Business Administration - Operations Management (2022 - 2026)