Air Export Customer Service Agent - Expeditors Philippines Inc.
(2017-02 - 2020-12)
- Processed over 20 export shipments daily, ensuring accurate completion of all necessary documents and paperwork according to Customs regulations.
- Coordinated air and ground transportation services for customers including managing documentation, quotes and communication with carriers.
- Communicated with airlines and customers regarding flight schedules, shipping documents and customs clearance requirements through digital platforms.
- Expedited document clearance process with local authorities upon request reducing delivery delays.
- Expertise in handling garments and electronic shipments from end to end.
- Demonstrated exceptional problem-solving skills when handling urgent requests and emergency situations while ensuring customer satisfaction at all times through proactive communication & follow ups throughout the process.
- Represented the company at airline events and promoting new products/services offered as well as existing ones; received positive feedback from various exporters.
Admin Staff - New Talipan Rice Mill
(2020-01 - 2024-03)
- Provided administrative support to the Office Admin Manager.
- Handled data entry of daily transactions on the Rice Mill.
- Responsible for monitoring the cash advance of the employee.
- Assisted in the preparation of monthly SOA of the millers and monthly summary of the payroll.
- Responded to customer billing and financial inquiries.
- Maintained electronic and paper databases and filing systems with utmost accuracy.
- Ordered office supplies and stocked the supplies upon arrival.
- Ensured that all staff followed proper customer service etiquette.
Store Manager - DFAM RICE TRADING
- Oversee daily store operations to ensure smooth and efficient workflow.
- Ensure proper handling, weighing and repacking of rice.
- Monitor rice inventory and sales
- Coordinate timely ordering of stocks from suppliers.
- Check incoming deliveries and proper documentation.
- Implement First in first out to avoid spoilage and stock aging.
- Handle customer inquiries, complaints and special orders
- Promote best-selling and high margin rice varieties.
- Coordinate with the suppliers regarding pricing, orders and delivery schedules.
- Prepares daily, weekly and monthly sales reports.
- Ensure proper documentation of expenses and store-related transactions.
- Inspect rice quality regularly.
- Ensure proper storage conditions.
- Handles graphic design
- Implements simple marketing strategy on social media.
- Build strong customer loyalty through consistent service.
- Maintain proper documentation
