Function Lead (Sortation) - SPX Philippine Inc. – SHOPEE EXPRESS
(2024-09)
- Schedule & Task Management: Develop schedules for the Shift in Charge and team members; monitor task completion.
- Performance Management: Conduct appraisals, coaching, and development plans to drive peak team performance.
- Attendance Monitoring: Track daily attendance to ensure optimal staffing levels and address issues promptly.
- Team Leadership: Foster a positive work environment to support and encourage team productivity.
- Operational Expertise: Maintain deep knowledge of inbound, sort-pack, and outbound procedures and tools.
- Inventory Accuracy: Oversee shipment and inventory transactions to prevent operational discrepancies.
- Logistics Supervision: Coordinate inbound unloading, parcel sorting, and timely outbound dispatch.
- Warehouse Safety: Manage orderly product stacking and handling to ensure safe, efficient operations.
- Quality Control: Ensure damage-free, accurate, and timely parcel processing.
- Safety Compliance: Enforce the use of appropriate protective gear and strict adherence to safety protocols.
- Apply Good Manufacturing Practice standards in daily operations to maintain a clean, safe, and compliant work environment.
Operations Supervisor (Warehouse) - Messe & Handle Corporation
(2024-05 - 2024-08)
- Operational Oversight: Manage daily team activities to ensure smooth, efficient operations.
- Equipment Maintenance: Oversee repairs and maintenance for HVAC and air conditioning systems.
- Safety & Quality: Implement and enforce strict safety standards and quality control measures.
- Team Management: Hire and train staff to build a high-performing, well-equipped team.
- Process Improvement: Monitor operational efficiency and identify opportunities for optimization.
Hub Supervisor (Sortation) - Flash Express (PH) Co. Ltd., Inc.
(2024-04 - 2024-05)
- Parcel Optimization: Implement solutions to reduce the rate of remaining/backlogged parcels.
- Staff Morale: Monitor employee needs and actively boost hub staff morale.
- Workforce Administration: Assist with shift scheduling, attendance tracking, and data summaries.
- Safety & Reporting: Oversee onsite safety and track daily, weekly, and monthly performance metrics (service, productivity, efficiency, and cost).
Hub Manager - Lazada E-Services Philippine Inc.
(2021-08 - 2023-09)
- Strategic Planning: Lead long-term planning and initiatives geared toward operational excellence.
- Resource Optimization: Conduct tactical planning for manpower, equipment, and space based on volume fluctuations.
- Network Expansion: Plan satellite facility expansion when volume thresholds are met.
- Fiscal Reporting: Participate in fiscal planning meetings and organize financial documentation for Senior Managers.
- Performance Tracking: Monitor, update, and report on hub service, cost, productivity, and efficiency.
- Problem Solving: Analyze issues and collaborate with the country team on corrective and preventive solutions.
- Customer Relations: Handle customer complaints and provide advanced troubleshooting support.
- Process Improvement: Optimize operational systems, processes, and policies to improve information flow and reporting.
- Support Services Management: Enhance the efficiency of HR, IT, and Finance through better cross-functional coordination.
Operations Manager - Payo Asia
(2020-08 - 2021-08)
- Satellite Expansion: Established the Pampanga satellite office, ensuring LGU compliance and building strong merchant relationships.
- Hub Management: Maintained daily receiving, warehousing, and distribution operations while enforcing operational and personnel policies.
- Last-Mile Logistics: Oversee a fleet of riders and partner couriers to execute regional last-mile fulfillment.
- Mid-Mile Operations: Managed mid-mile logistics, utilizing the Pampanga hub as a cross-dock facility for North Luzon expansion.
Operations Supervisor - South Luzon Team - 2GO – Express Inc.
(2016-05 - 2020-08)
- Regional Management: Directed all operations, branches, outlets, and agents across Rizal Province.
- Financial Oversight: Managed and reconciled eCommerce remittance flows for all outlets and agents.
- Operational Support: Assisted the Operations Manager and collaborated with fellow Operations Supervisors.
- Auditing: Conducted operational and financial audits for all South Luzon branches and outlets.
Credit & Collection Specialist - Schenker Phils. Inc. – Finance
(2015-03 - 2016-04)
- Accounts Receivable Management: Monitor aging reports, contact overdue accounts, and secure timely payments to optimize cash flow.
- Credit Risk Assessment: Evaluate customer creditworthiness, review financial histories, and establish appropriate credit limits.
- Dispute Resolution: Reconcile billing discrepancies and collaborate with internal teams to resolve payment issues efficiently.
Transport Supervisor - Alamo Transport Leasing, Inc.
(2014-11 - 2015-03)
- Transport Operations: Managed 24/7 guest and personnel transportation services for Crimson Hotel.
- Administrative Support: Provided comprehensive administrative assistance to streamline daily office operations.
- Liaison Services: Acted as the primary point of contact to coordinate and facilitate communication with external partners and internal departments.
Team Head - LBC Express Inc.
(2014-08 - 2007-03)
- Branch Operations: Managed daily facility operations to ensure efficiency and consistency.
- Team Scheduling: Supervised staff and coordinated shift schedules to maintain optimal coverage.
- Sales Reporting: Generated and analyzed monthly sales reports to track performance and revenue.
