Jonel Villa

A results-oriented professional with proven abilities in strategic planning, improving efficiency of operations, team building, and detailing project information to determine effective processes for operations. Demonstrate ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources.

Function Lead (Sortation) - SPX Philippine Inc. – SHOPEE EXPRESS

(2024-09)

• Schedule & Task Management: Develop schedules for the Shift in Charge and team members; monitor task completion.
• Performance Management: Conduct appraisals, coaching, and development plans to drive peak team performance.
• Attendance Monitoring: Track daily attendance to ensure optimal staffing levels and address issues promptly.
• Team Leadership: Foster a positive work environment to support and encourage team productivity.
• Operational Expertise: Maintain deep knowledge of inbound, sort-pack, and outbound procedures and tools.
• Inventory Accuracy: Oversee shipment and inventory transactions to prevent operational discrepancies.
• Logistics Supervision: Coordinate inbound unloading, parcel sorting, and timely outbound dispatch.
• Warehouse Safety: Manage orderly product stacking and handling to ensure safe, efficient operations.
• Quality Control: Ensure damage-free, accurate, and timely parcel processing.
• Safety Compliance: Enforce the use of appropriate protective gear and strict adherence to safety protocols.
• Apply Good Manufacturing Practice standards in daily operations to maintain a clean, safe, and compliant work environment.

Operations Supervisor (Warehouse) - Messe & Handle Corporation

(2024-05 - 2024-08)

• Operational Oversight: Manage daily team activities to ensure smooth, efficient operations.
• Equipment Maintenance: Oversee repairs and maintenance for HVAC and air conditioning systems.
• Safety & Quality: Implement and enforce strict safety standards and quality control measures.
• Team Management: Hire and train staff to build a high-performing, well-equipped team.
• Process Improvement: Monitor operational efficiency and identify opportunities for optimization.

Hub Supervisor (Sortation) - Flash Express (PH) Co. Ltd., Inc.

(2024-04 - 2024-05)

• Parcel Optimization: Implement solutions to reduce the rate of remaining/backlogged parcels.
• Staff Morale: Monitor employee needs and actively boost hub staff morale.
• Workforce Administration: Assist with shift scheduling, attendance tracking, and data summaries.
• Safety & Reporting: Oversee onsite safety and track daily, weekly, and monthly performance metrics (service, productivity, efficiency, and cost).

Hub Manager - Lazada E-Services Philippine Inc.

(2021-08 - 2023-09)

• Strategic Planning: Lead long-term planning and initiatives geared toward operational excellence.
• Resource Optimization: Conduct tactical planning for manpower, equipment, and space based on volume fluctuations.
• Network Expansion: Plan satellite facility expansion when volume thresholds are met.
• Fiscal Reporting: Participate in fiscal planning meetings and organize financial documentation for Senior Managers.
• Performance Tracking: Monitor, update, and report on hub service, cost, productivity, and efficiency.
• Problem Solving: Analyze issues and collaborate with the country team on corrective and preventive solutions.
• Customer Relations: Handle customer complaints and provide advanced troubleshooting support.
• Process Improvement: Optimize operational systems, processes, and policies to improve information flow and reporting.
• Support Services Management: Enhance the efficiency of HR, IT, and Finance through better cross-functional coordination.

Operations Manager - Payo Asia

(2020-08 - 2021-08)

• Satellite Expansion: Established the Pampanga satellite office, ensuring LGU compliance and building strong merchant relationships.
• Hub Management: Maintained daily receiving, warehousing, and distribution operations while enforcing operational and personnel policies.
• Last-Mile Logistics: Oversee a fleet of riders and partner couriers to execute regional last-mile fulfillment.
• Mid-Mile Operations: Managed mid-mile logistics, utilizing the Pampanga hub as a cross-dock facility for North Luzon expansion.

Operations Supervisor - South Luzon Team - 2GO – Express Inc.

(2016-05 - 2020-08)

• Regional Management: Directed all operations, branches, outlets, and agents across Rizal Province.
• Financial Oversight: Managed and reconciled eCommerce remittance flows for all outlets and agents.
• Operational Support: Assisted the Operations Manager and collaborated with fellow Operations Supervisors.
• Auditing: Conducted operational and financial audits for all South Luzon branches and outlets.

Credit & Collection Specialist - Schenker Phils. Inc. – Finance

(2015-03 - 2016-04)

• Accounts Receivable Management: Monitor aging reports, contact overdue accounts, and secure timely payments to optimize cash flow.
• Credit Risk Assessment: Evaluate customer creditworthiness, review financial histories, and establish appropriate credit limits.
• Dispute Resolution: Reconcile billing discrepancies and collaborate with internal teams to resolve payment issues efficiently.

Transport Supervisor - Alamo Transport Leasing, Inc.

(2014-11 - 2015-03)

• Transport Operations: Managed 24/7 guest and personnel transportation services for Crimson Hotel.
• Administrative Support: Provided comprehensive administrative assistance to streamline daily office operations.
• Liaison Services: Acted as the primary point of contact to coordinate and facilitate communication with external partners and internal departments.

Team Head - LBC Express Inc.

(2014-08 - 2007-03)

• Branch Operations: Managed daily facility operations to ensure efficiency and consistency.
• Team Scheduling: Supervised staff and coordinated shift schedules to maintain optimal coverage.
• Sales Reporting: Generated and analyzed monthly sales reports to track performance and revenue.

Bachelor's Degree - Computer Science - REGIS MARIE COLLEGE (2002 - 2006)