Jonna Ciocson

Highly organized and detail-oriented with 9 years of experience supporting office operations, document management, records administration, and customer service in the finance and lending industry. Proven ability to maintain accurate financial records, manage confidential information, support daily branch operations, and ensure compliance with company policies. Recognized for strong organizational skills, attention to detail, and commitment to delivering excellent customer service

Cash Custodian - Extendedline Credit Corporation - San Roque Tabaco Branch

(2023-10)

• Perform daily cash reconciliation to ensure all transactions are accurate, balanced and properly documented.
• Verify accuracy and completeness of supporting documents for all transactions.
• Demonstrates integrity and confidentiality when handling sensitive information.
• Delivered excellent customer service by handling client payments and inquiries professionally.

Branch Secretary - Extendedline Credit Corporation - Karangahan Blvd Panal, Tabaco Branch

(2021-10 - 2023-10)

• Ensures that customer's data are completely and properly checked before encoding to the Customer's Master Data System (Loandisk)
• Handled documentation of loan applications approvals and releases.
• Managed daily administrative operations of the branch to ensure smooth workflow.
• Manage Petty Cash Fund of the branch and ensure that petty cash fund was tally and balance at all times.

Accounting Officer - Extendedline Credit Corporation - Head Office Karangahan Blvd Panal, Tabaco

(2020-10 - 2021-10)

• Performed duties in the Time Keeping Section, ensuring accurate tracking of employee hours.

Human Resource Officer - Extendedline Credit Corporation - Head Office Karangahan Blvd Panal, Tabaco

(2019-07 - 2020-10)

• Operated within the Time Keeping Section, maintaining precise and current record of employee working hours. Tracked employee leave records including vacation and sick leave.
• Maintained confidentiality of sensitive employee information.

Documentation Officer - Extendedline Credit Corporation - Head Office Karangahan Blvd Panal, Tabaco

(2018-04 - 2019-07)

• Maintained comprehensive files for loan contracts submitted by managed branches, ensuring organizational accuracy.

Audit Officer - Extendedline Credit Corporation - Head Office Karangahan Blvd Panal, Tabaco

(2016-11 - 2019-04)

• Conducted thorough checks of daily collection reports and managed petty cash replenishment for the branch.
• Audited weekly reports submitted by the branch, ensuring compliance and accuracy.
• Documented audit findings meticulously and recommended appropriate corrective action.

Bachelor of Science - Office Administration - Tiwi Community College (2012 - 2016)