Josan Verona

Senior Team Leader & Collections Assistant Manager with over 14 years of comprehensive experience in credit recovery, account reconciliation, and agency management. Proven track record in overseeing delinquent account portfolios (30–60+ days past due), coordinating external agency operations, and leading high-performing collection teams. Adept at driving operational strategy, resolving complex customer billing disputes, ensuring document compliance, and maintaining cross-functional communication to achieve key business metrics.

Agency Coordinator - Collections Assistant Manager - Orico Auto Finance Philippines Inc

(2023-03 - 2026-06)

• Agency Management: Coordinates external agency operations, conducts site visits, and manages billing preparation for outsourced partners.
• Portfolio & Risk Management: Successfully oversees 30 to 60-day past-due accounts, performing detailed account reconciliations and executing effective debt resolutions.
• Document Compliance & Verification: Audits essential legal and operational documentation, including repossession files, statements of account, and encumbered OR/CR records.
• Reporting & Client Relations: Consolidates core agency performance metrics and directly assists clients to resolve complex payment and account issues.

Senior Team Leader - TELAN HIPE FLORES TELAN and ASSOCIATES CO.

(2012-06 - 2023-02)

• Team Leadership & Strategy: Directed collection team operations by setting clear performance goals, delegating daily tasks, and managing workflows within an open-communication environment.
• Performance & Metric Tracking: Monitored key collection metrics, evaluated team performance, and implemented recognition programs to incentivize high achievement.
• Portfolio & Debt Recovery: Managed end-to-end delinquency recovery—identifying overdue accounts, contacting debtors to negotiate payoff arrangements, and resolving complex customer billing issues.
• Skip Tracing & Advanced Search: Utilized internet research, skip tracing, and specialized search tools to locate hard-to-reach clients and update primary contact information.
• Compliance & Record Maintenance: Maintained accurate logs of customer interactions, payment arrangements, and legal document tracking while delivering regular status reports on repayment progress.

Bachelor of Science - Office Administration, Major in Computer Secretarial Education - Rizal Technological University (2001 - 2005)