Joselito Navia

Highly organized and detail-oriented educator and technical specialist with 2 years of experience handling high-tier technical escalations and critical service desk tickets. Adept at system diagnostics, cross-team collaboration, and mentoring junior agents. Seeking to bring strong problem-solving and remote troubleshooting capabilities.

Proven ability to streamline processes, resolve conflicts, and maintain a positive and productive environment. Seeking a role where my strong organizational and communication skills can contribute to a dynamic team.

Tier 2 Technical Support Representatives - Afni, inc

(2025-01 - 2026-01)

• Handle deep troubleshooting, work with backend systems, fix software bugs, and guide clients through hard technical problems with skill and Patience.

Customer Care Representatives II - Concentrix Corporation

(2024-01 - 2025-01)

• Analyze issues, research data, and coordinate across departments to resolve member and provider concerns.
• Use computer databases and software tools to extract policy data, investigate discrepancies, and track actions taken.

Retention Specialist - Quantrics Enterprises

(2023-01 - 2024-01)

• Retaining existing clients to increase client loyalty, identify and qualify potential clients for meeting schedules, services or subscriptions.

Billing and Collections - Intouch CX

(2022-01 - 2023-01)

• Generating invoices, tracking outstanding payments, contacting clients about timely collections, and ensuring correct details.

Assistant Teacher - Kasiglahan Elem. School

(2022-01 - 2023-01)

• Performed recordkeeping duties, such as attendance and grade calculation.

Colegio De Montalban (2018-01 - 2023-01)

Senior High School Graduate - Food and Beverages Services - Ilawod National High School (2012-01 - 2018-01)