Joselle Angela

Customer-focused professional with 10 years of experience in customer service, coordination, and high-volume operations. Increased daily store sales by 150% through operational improvements, inventory monitoring, and staff coordination; led and trained approximately 15 employees; and improved issue resolution through accurate review and timely follow-up. Skilled in handling customer inquiries, researching details, documenting transactions, resolving concerns, and delivering efficient solutions through strong communication and problem-solving.

Store Manager - AJ Santiago Store - Jasaan, Philippines

(2025-11 - 2026-08)

• Increased daily store sales by 150% through operational improvements, inventory monitoring, and staff coordination.
• Led and trained approximately 15 employees, maintaining efficient workflow during high-volume operations.
• Improved first-contact issue resolution by reviewing transaction details, coordinating with staff, and delivering timely customer solutions.
• Strengthened accuracy and process compliance through cash-control and reconciliation procedures.
• Maintained efficient customer support and follow-up by monitoring inventory issues and coordinating timely replenishment.

Guest Service Aide - Mango-Grill Farm Resort - Villanueva, Philippines

(2023-07 - 2024-04)

• Handled high-volume customer inquiries and requests involving check-ins, bookings, and service concerns.
• Resolved customer issues and follow-ups through clear communication and timely coordination.
• Delivered consistent customer support while maintaining service quality in a fast-paced environment.

Local Coordinator - Yamba Associates - Duero, Philippines

(2016-03 - 2025-09)

• Resolved participant and stakeholder concerns through clear communication, coordination, and timely follow-up.
• Supported smooth day-to-day operations across Japanese participants, host families, and local contacts.
• Maintained strong customer relationships by addressing issues promptly and providing reliable ongoing support.

STEM–Nursing Aide - Nursing Aide - Capitol University