Joseph Alvez

Dedicated customer service representative with over 2 years of experience in delivering exceptional customer support. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Strong communicator with ability to work independently and as part of a team in a fast-paced environment.

Sales representative - Afni Philippines

(2022-09 - 2023-02)

Verizon and SiriusXm account

• Managed a high volume of inbound calls
• Upselling Verizon products through inbound and outbound.
• Collaborated with team members to improve support processes and workflow

Customer service representative - Foundever

(2023-05 - 2025-03-30)

Capital one canada

• Assisted customers with product returns, exchanges, and warranty claims
• Maintained up-to-date knowledge of products and services
• Processed customer orders and managed account information

ICT - Technical drafting/Animation - Lyceum of alabang (2021)

Bachelor of science - architecture - National College of science and technology (2022)