Joseph Nicolas

IT professional with 5 years of experience in IT Support, Technical Support, Business Process Analysis, and Data Analysis. Skilled in troubleshooting technical issues, managing users and systems, and delivering accurate data-driven reports to support business decisions. Strong background in process improvement, operational support, and workflow automation with a focus on efficiency, accuracy, and reliable service delivery.

Senior Data Analyst - eClerx (Lido Advisors)

(2025-01)

• Administer custodial platform by managing user accounts, data, and system access.
• Generate and deliver operational reports for business decision-making.
• Manage databases ensuring accuracy, integrity, and consistency.
• Perform data analysis and apply advanced Excel formulas for reporting.
• Utilize Microsoft Power Automate to streamline workflows and processes.

IT & BP Analyst - HR Primo Management Services

(2023-01 - 2025-12)

• Supervised day-to-day IT operations, providing technical support to users across departments.
• Led and mentored IT interns for internal system development projects.
• Developed and maintained internal systems using PHP and MySQL.
• Implemented IT process documentation and training materials for staff onboarding.
• Collaborated with HR and Admin to identify and digitize manual business processes.

Technical Support Representative - Concentrix

(2021-01 - 2022-12)

• Delivered Tier 1 technical support via phone, email, and remote tools for global clients.
• Resolved customer-reported hardware/software issues with a 90% satisfaction rate.
• Created knowledge base articles to reduce repetitive inquiries by 20%.

IT Support - Omniluck Services Cooperatives

(2020-01 - 2021-12)

• Deployed and managed cross-platform Windows and Linux servers; successfully handled full installation, network configuration, firewall rules, and pro-active troubleshooting.
• Conducted repairs and upgrades of company PCs and network devices.
• Managed inventory and maintenance of IT hardware and software licenses.
• Trained non-technical users on basic IT troubleshooting and tools.

Bachelor of Science - Information Technology - Cavite State University - Carmona Campus (2020-01)

Consumer Electronics NCII - Consumer Electronics - JZGMSAT | Laguna (2013-01)