Joshua Casilla

Licensed Electronics Technician (ECT) and Electronics Engineering graduate with experience in technical support, specializing in network monitoring and LAN/WAN troubleshooting. Skilled in diagnosing connectivity issues, maintaining network performance, and supporting incident response. Knowledgeable in wireless communication systems, with programming experience in Python for basic machine learning, and C++ for microcontroller-based hardware control.

Technical Support Intern - Inspiro Relia Inc.

(2023-08 - 2023-09)

• Network Infrastructure: Monitored and maintained LAN/WAN connectivity for a high-density, multi-tenant BPO environment.
• Network Diagnostics: Conducted diagnostics for Layer 1, Layer 2, and Layer 3 connectivity issues, applying technical knowledge from Data Communications (OSI Model Layers 1 – 7) to maintain physical hardware.
• Inventory & Documentation: Managed detailed network documentation and system inventories, ensuring accurate hardware tracking and IP assignments.
• Technical Troubleshooting: Provided first-level support for hardware and software faults, ensuring minimal system downtime for client operations.

Bachelor of Science - Electronics Communications Engineering - Technological Institute of the Philippines Quezon City (2020 - 2024)