Joshua Padrique

IT Operations and Information Security Leader with 10 years of progressive experience across service delivery, infrastructure operations, Microsoft 365, cloud technologies, project management, and security governance. Proven ability to lead cross-functional teams, manage customer relationships, drive operational excellence, oversee SLA/KPI performance, and deliver strategic initiatives. Experienced in stakeholder management, escalation management, audit and compliance programs, change governance, and continuous service improvement.

Lead Information Security Analyst at WeServ Systems International Inc. (2025-04 – Present)

• Lead governance, risk, and compliance activities supporting organizational security objectives.
• Perform incident management on assigned security incidents by SOC team
• Manage EARC compliance by ensuring employee identity and personnel data are accurate, complete, and consistently maintained across all organizational systems.
• Analyze security events and logs to identify and escalate potential threats, while monitoring device compliance across Microsoft Intune, Microsoft Defender, and FireEye and coordinating remediation of identified gaps.
• Drive security initiatives aligned with ISO 27001, NIST CSF and internal frameworks.
• Partner with senior leadership, business stakeholders, and IT teams to improve organizational security posture.
• Develop operational metrics and reporting used to track compliance and team performance.
• Perform third party risk assessments ensuring compliance to ISO 27001 and global security requirements
• Perform security awareness trainings to drive organizational compliance to global security

Project Associate at WeServ Systems International Inc. (2024-09 – 2025-04)

• Coordinated project delivery activities including planning, scheduling, reporting, risk tracking, and stakeholder communication.
• Supported successful execution of strategic initiatives through effective governance and project controls.

Team Leader – Microsoft 365 at WeServ Systems International Inc. (2023-08 – 2024-08)

• Led Microsoft 365 and hybrid infrastructure support operations.
• Owned service reviews, customer reporting, escalation management, and operational governance.
• Acted as final escalation point for complex incidents and customer concerns.
• Reviewed and approved high-risk infrastructure changes through CAB processes.
• Provided leadership and mentoring to engineering teams while ensuring service delivery objectives were achieved.

Technical Services Engineer Expert – Microsoft 365 at WeServ Systems International Inc. (2023-01 – 2023-07)

• Delivered advanced support and administration for Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Purview, Defender and Entra ID.
• Implemented security, compliance, and automation solutions supporting enterprise operations.
• Served as Acting Team Leader, assisting with operational oversight and team coordination.

Premier Support Engineer at Rhipe Philippines (2021-10 – 2023-01)

• Provided white-glove support to enterprise Microsoft customers.
• Managed escalations, customer communications, and complex cloud and hybrid environment issues.
• Collaborated with Microsoft engineering teams to resolve critical incidents.

Senior Systems Administrator / Team Lead at Ark One Solutions Inc. (2018-06 – 2021-09)

• Led infrastructure modernization, cloud migration, and Microsoft 365 deployment projects.
• Presented technical solutions to customers and translated business requirements into operational solutions.
• Managed project delivery, technical resources, customer engagements, and knowledge transfer activities.
• Implemented Azure infrastructure, networking, VPN, security, and collaboration solutions.

Software Engineer at Ark One Solutions Inc. (2016-09 – 2018-06)

• Developed and enhanced business applications while supporting customer requirements and training.

Bachelor of Science in Information Systems – De La Salle-College of Saint Benilde (2016)