Jouan Lad

PIT SUPERVISOR at Winford Manila Hotel and Casino (2019-02 – 2020-10)

To ensures that all games are conducted with integrity and in accordance with the standard and policies are procedures and the rules of the game and that all security procedures are enforced
To ensures that complains are reffered to appropriate departments or persons concerned.
To ensures that all members ratings are accurately recorded and reported to the Pit Manager as to average bets and total Win/Loss.
Establish and maintain banks and table limits for each game.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Report customer-related incidents occurring in gaming areas to superiors.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Explain and interpret house rules, such as game rules or betting limits for patrons.
Determine how many gaming tables to open each day and schedule staff accordingly.
Evaluate workers performance and prepare written performance evaluations.

DEALER INSPECTOR at Tiger Wheel Incorporated (2018-05 – 2019-02)

To ensures that all games are conducted with integrity and in accordance with the standard and policies are procedures and the rules of the game and that all security procedures are enforced
To ensures that complains are reffered to appropriate departments or persons concerned.
To ensures that all members ratings are accurately recorded and reported to the Pit Manager as to average bets and total Win/Loss.

PIT SUPERVISOR at Billionaire Casino, Heng Heng Promotions Inc. (2015-04 – 2017-04)

Monitor game operations to ensure that house rules are followed, that tribal state and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers behaviour for signs of cheating in such as marking, switching or counting cards and notifies the security staff of suspected cheating.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Perform paperwork required for monetary transactions.
Resolve customer or employee complaints.
Record issue receipts for and pay off bets.
Greet customers and ask about the quality of service they are receiving.

DEALER INSPECTOR at Resorts World Manila (2013-04 – 2015-03)

To ensures that all games are conducted with integrity and in accordance with the standard and policies are procedures and the rules of the game and that all security procedures are enforced
To ensures that complains are reffered to appropriate departments or persons concerned.
Establish and maintain banks and table limits for each game.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.

CASINO DEALER at Star Cruises (Superstar Virgo) (2008-07 – 2009-05)

CASINO DEALER at Star Cruises (Superstar Virgo) (2010-06 – 2012-09)

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